Eileen Marra

Experience

• 

  Hearth, Inc.

  Aug 2011 - Aug 2019

  • Promoted to the Senior Management team as the champion of organizational learning and how data can make us more efficient and effective across all Hearth programs.• Oversaw program evaluation efforts through comprehensive database management, reporting and analysis to ensure our programs are delivering effective and high-quality services while safeguarding quality improvement and compliance.• Built custom performance management reports and trained staff on how to use them to support their data collection responsibilities while highlighting how their work connects to the organizational goals and mission.• Served as Assistant Clerk to the Board of Directors supporting meetings and communication to make time, information, and decision processes more effective.• Supervised undergraduate and graduate interns to support program evaluation efforts. Show less

  • Data & Systems Analyst

    Jun 2015 - Aug 2019

  • Data Quality Control Manager

    Sept 2014 - Jun 2015

  • Senior Outreach Case Manager

    Jun 2013 - Aug 2014

  • Outreach Case Manager

    Aug 2011 - May 2013
• 

  Hearth, Inc.

  May 2020 - now

  • As part of the Senior Management team, oversee strategic planning and manage program evaluation efforts to define, operationalize, measure, communicate and grow the impact of Hearth’s work.• Facilitate a monthly consumer advisory council to ensure the individuals we serve have a voice in shaping and advising programs and initiatives.• Supervise Executive Assistant to the Board of Directors and CEO to foster a board that is engaged and advancing its strategic priorities• Supervise graduate social work interns to develop the next generation of macro social workers in the fields of program evaluation and nonprofit management. Show less • Temporarily redeployed to oversee day-to-day operations of Ruggles Assisted Living, Hearth's 43-bed affordable assisted living for formerly homeless seniors during peak pandemic staffing shortage• Ensured quality of care while adjusting policies and programs to mitigate COVID-19 risks and maintain compliance with regulators and public health recommendations• Supervised a team of Security staff, Kitchen aides, Housekeeping staff, and Resource Specialist• Provided social work case management and crisis intervention using harm-reduction and motivational interviewing as part of an on-site interdisciplinary team Show less

  • Director of Evaluation & Strategy

    Aug 2019 - now

  • Interim Assisted Living Manager

    May 2020 - Jun 2020