Roberto Di Pietro

Experience

• 

  Snam S.p.A.

  Jan 1991 - Jan 1996

  Commercial and Technical Assistant

  Technical and Commercial support for B2B customers

• 

  THOMAS INTERNATIONAL PUBLISHING COMPANY EUROPE

  Jan 1996 - Jan 2002

  Administration and support of the Windows NT Servers and Wks. Intranetwebsite. Coordination of the Italian Team. Enhancement of the database of the ItalianCompanies. Technical support for the sales force. Enhancement of the database of the Italian Companies. TechnicalTranslations. Promotion of the product through tradeshows in Europe

  • Network Administrator / IT Coordinator

    Jan 1999 - Jan 2002

  • Senior Editor, ITALY

    Jan 1998 - Jan 1999

  • Technical Editor, ITALY

    Jan 1996 - Jan 1998
• 

  Donaldson

  Jan 2001 - Jan 2006

  Business Application Support

  First and second line support for the Business Applications software (andhardware related issues)

• 

  Loyens & Loeff

  Jan 2002 - Jan 2006

  Assistant It Manager

  Administration and support of the W2K Servers and XP Wks of the Belgianoffices (Brussels and Antwerp).

• 

  ING Belgium

  Jun 2009 - now

  Incident Manager

  Enforce and improve Incident Management Process according to ITIL V3 , Manage Escalations. Reporting and Support on ticketing tool

• 

  ING

  Oct 2018 - now

  Safe Business Officer

  Supporting the business in staying within risk asppetite.