Roberto Di Pietro

Roberto Di Pietro

Commercial and Technical Assistant

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location of Roberto Di PietroLeuven, Flemish Region, Belgium

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  • Timeline

  • About me

    Safe Business Officer presso ING

  • Education

    • Itis giovanni giorgi milano

      -
    • Politecnico di Milano

      1986 - 1989
      Electrical Engineering
  • Experience

    • Snam S.p.A.

      Jan 1991 - Jan 1996
      Commercial and Technical Assistant

      Technical and Commercial support for B2B customers

    • THOMAS INTERNATIONAL PUBLISHING COMPANY EUROPE

      Jan 1996 - Jan 2002

      Administration and support of the Windows NT Servers and Wks. Intranetwebsite. Coordination of the Italian Team. Enhancement of the database of the ItalianCompanies. Technical support for the sales force. Enhancement of the database of the Italian Companies. TechnicalTranslations. Promotion of the product through tradeshows in Europe

      • Network Administrator / IT Coordinator

        Jan 1999 - Jan 2002
      • Senior Editor, ITALY

        Jan 1998 - Jan 1999
      • Technical Editor, ITALY

        Jan 1996 - Jan 1998
    • Donaldson

      Jan 2001 - Jan 2006
      Business Application Support

      First and second line support for the Business Applications software (andhardware related issues)

    • Loyens & Loeff

      Jan 2002 - Jan 2006
      Assistant It Manager

      Administration and support of the W2K Servers and XP Wks of the Belgianoffices (Brussels and Antwerp).

    • ING Belgium

      Jun 2009 - now
      Incident Manager

      Enforce and improve Incident Management Process according to ITIL V3 , Manage Escalations. Reporting and Support on ticketing tool

    • ING

      Oct 2018 - now
      Safe Business Officer

      Supporting the business in staying within risk asppetite.

  • Licenses & Certifications

    • ITIL® Managing Across the Lifecycle Certificate

      EXIN your ICT competence partner
      Oct 2015
      View certificate certificate
    • ITIL® Foundation Certificate in IT Service Management

      EXIN your ICT competence partner
      View certificate certificate
    • ITIL® Planning, Protection and Optimization Certificate

      EXIN your ICT competence partner
      Nov 2014
      View certificate certificate
    • ITIL® Operational Support and Analysis Certificate

      EXIN your ICT competence partner
      Oct 2012
      View certificate certificate
    • ITIL® Continual Service Improvement Certificate

      EXIN your ICT competence partner
      Jun 2014
      View certificate certificate
    • ITIL® Expert Certificate in IT Service Management

      EXIN your ICT competence partner
      Oct 2015
    • ITIL® Service Offerings and Agreements Certificate

      EXIN your ICT competence partner
      Dec 2012
      View certificate certificate