Anup Bhalerao

Experience

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  Vodafone

  Oct 2005 - May 2007

  MIS Executive

  Worked with Hutchison Essar Cellular Limited as got a new role to handle the MIS for Collections Department.RRMT MIS – The whole MIS report is combined of about 15 reports.Franchisee Efficiency Report.Daily Collection Reports.Invoice flow & Outstanding List.Bill cycle wise Collection Trend Report.OS Vs Collection Efficiency Report.Price group wise Collection Report.Bucket wise Collection Report.

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  Idea Cellular Ltd

  Nov 2007 - Nov 2015

  MIS Executive

  Centralize MIS coordinator for CIM (Customer Interaction Management) department.Resposibilities Handled :1. Preparing Monthly reviews using MS PowerPoint for Management. 2. Preparing channel wise Revenue Report.3. Responsible for preparing Annual Budget for Vertical.4. Preparing Call Center wise dashboards.5. Preparing & Maintaining Agent Performance Reports.6. Handling communication channels like SMS, OBD, WAP, FLASH, PCN and PCA of telecom domain.7. Pushing product promotion through channels using Bulk Messaging Gateway.8. Ensuring Adherence of communication policy parameters using expertise in MS-excel, MS-Access.9. Ensuring regulatory compliance in assigned processes through by weekly, monthly Audit mechanism10. Attend briefings, trainings/refresher sessions and meetings as required. Show less

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  Cushman & Wakefield

  Nov 2015 - now

  Global MIS Executive

  Global MIS Executive for AGRE (Avaya Global Real Estate)Maintaining records of the Vendor contracts and provide the reports as per requirement.Monitoring Building Services Work orders and Follow up with Global Facility Managers for timely closure.Create and modify Utilization reports on Power BI as per request.Create and Update Org chart from Visio and send recurring updates.Extract various space management related information from shared locations (Eg. HR data , Badging Data) and consolidate. Then summarizes utilization of global sites and utilization by various business groups.Create and Send various presentations with the help of Power BI , tool on Finance , HR Data as per requirement from Higher level management.Handle Account’s KPI & SLA Reporting. Maintaining 160+ Metrics & KPI on a monthly basisFully Manage the operations of the Seating Validation Process. Prepare Monthly and Yearly Reports for Seating Validation Progress. Reaches out weekly to employees and mangers to obtain seating data. Handles all employee issues through an issue management system. Collaborate with FM team to communicate with employees Show less