Ashley Holmen

Experience

• 

  Best Buy

  Aug 2007 - May 2018

  Deployment Team Lead

  Responsible for the implementation and functionality of low-voltage deployment projects.Oversaw and managed the work of 15-20 employees throughout the duration of a project or full-scale remodels while providing training on new and improved Best Buy practices and processes.Acted as a cross-functional project manager for corporate managers, contractors, and electricians.Responsible for cross-country travel to complete store remodels, relocation, and transformationsWorked with store and corporate management to meet project goals, as well as sales goals when working in a sales role.Oversaw groups of 5-10 workers to complete scopes given provided by corporate management. Show less

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  Tesla

  Nov 2017 - Jun 2022

  Evaluated business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.Developed cross-functional resources for customer-facing teams in SharePoint.Performed peer-to-peer coaching on customer communication to customer analysis.

  • Energy Resolutions Specialist

    Feb 2019 - Jun 2022

  • Resolution Specialist

    Nov 2017 - Jun 2022
• 

  Lumio

  Jun 2022 - Oct 2022

  Knowledge Management Lead

  Defined, developed, and implemented the knowledge management strategy for the organization.Established and implemented formal policies and templates for Technical Writers and Process Architecture teams throughout the knowledge base.Leveraged Confluence's analytics to evaluate business impact, track usage, and define the efficiency of the knowledge base content.Supported internal customers by responding to ad-hoc requests to conduct training for large groups and designed training materials.Established writing guidelines based on knowledge base best practices and developed the teams to ensure they are achieving or surpassing them. Show less

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  Tesla

  Mar 2023 - now

  • Coordination Manager

    May 2024 - now

  • Service Support Advisor

    Jan 2023 - now

  • Seevice Support Coordinator

    Mar 2023 - May 2024