Robert Arce

Experience

• 

  St. Clair College

  Nov 2002 - Jun 2004

  International Student Liaison

  I worked at St. Clair College for the international Liasson department. As St. Clair college waswelcoming in international students from around the world they needed multi-lingual help to ensurethe students felt welcome and were directed to necessary events and timetables. My responsibilitiesincluded:* Coordinating events* Supervising Meet n Greets for the students* Providing campus tours* Working with the families with whom they were living* Administering Issue logs for all students in the program Show less

• 

  Pernod Ricard

  Jun 2004 - now

  I received a job offer internally in 2017. This was due to my knowledge and IT background working with the local production site and supporting applications that interfaced with our ERP system. My responsibililities included:* IT Service Delivery* Adhering to Cobit standards* 90% first call resolution rate* Providing problem analysis* Project Management for over 8 projects as PM and PL.* Providing ERP support for North America* Providing and coordinating patching for a variety applications* Aiding and coordinating in yearly inventory tasks for our NA sites* Demand Management* Incident Management* DSI Application Support* Oracle JDE/E1 Support* Productvision Support* Remedy Force Support* providing Hardware/software support to all applications that feed into our ERP systemRobert Arce - page 1In this time I received yearly bonus merits for my performance as an employee. Two of the years Ireceived a recognition for performance exceeding standards Show less May 2006 - Nov 2017 (11 years 7 months)I received a job offer in 2006 to join the NA L2 Support team. Due to my experience and network inmy previous role, I had a good understanding of the IT needs of Canadian and US Businesses. Myresponsibilities included:* IT Service Delivery* Adhering to Cobit standards* 90% first call resolution rate* Providing problem analysis*Attending and organizing office launches across Canada (Vancouver/Edmonton/Calgary/Saskatoon/Montreal/Halifax/Toronto)* Hardware support and PC rollouts across N.A.* Site support for Walkerville (Windsor, Ontario)* Demand analysis* Project ManagementIn this time I received yearly bonus merits for my performance as an employee. with three recognitionsfor performances exceeding expectation. Show less I received a job offer in 2004 to join the Global IT Help Desk at Hiram Walker. Due to my languageskills my duties were to provide L1 support to global affiliates of Allied Domecq/Pernod Ricard. Myresponsibilities included:* IT Service Delivery* Adhering to Cobit standards* 80% first call resolution rate* Providing problem analysis* Supporting Bodegas y Bebidas (Spain)* EDS (Europe)* Bella Vista site (Argentina)* Sao Paolo site (Brazil)* Bosques (Mexico) Show less

  • IT Manager for NA Production & Manufacturing

    Nov 2017 - now

  • North American L2 Support

    May 2006 - Nov 2017

  • Global IT Helpdesk Support

    Jun 2004 - May 2006