Deep Enrich
Demetrio Junior
Analyst Programmer
2000 followers
Osasco, São Paulo, Brazil
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About me
Director, Customer Success Management at Salesforce
Education
Salesforce Accelerate Aspiring Leader Program
2020 - 2021Organizational Leadership
FIAP
2019 - 2020Master of Business Administration - MBA Solution Architecture
MIT Professional Education
2021 - 2021Leadership & Innovation
Universidade Presbiteriana Mackenzie
2005 - 2008Bachelor’s Degree
Experience
Accenture Technology Solutions
Nov 2006 - Mar 2011Analyst Programmer
Deloitte
Mar 2011 - Mar 2017CRM Senior Consultant
Salesforce
Mar 2017 - nowDirector - Customer Success Manager Leader
Feb 2024 - nowSuccess Manager Director
Feb 2022 - Jan 2024Senior Principal Success Manager
Feb 2020 - Feb 2022Senior Principal Success Specialist
Feb 2019 - Feb 2020Principal Success Specialist
Mar 2017 - Feb 2019
Licenses & Certifications
Salesforce Marketing Cloud Administrator
SalesforceOct 2023Salesforce Certified AI Associate
SalesforceSept 2023- View certificate
Salesforce Certified Business Analyst
SalesforceJul 2022
Salesforce Certified User Experience Designer
SalesforceJul 2022- View certificate
Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgSept 2021 Salesforce Certified Marketing Cloud Email Specialist
SalesforceSept 2020Salesforce Certified Tableau CRM and Einstein Discovery Consultant
SalesforceAug 2020Salesforce Certified Field Service Consultant
SalesforceAug 2019Salesforce Certified Platform App Builder Certification
SalesforceJan 2019Salesforce Certified Advanced Administrator
SalesforceMay 2017Salesforce Certified Service Cloud Consultant
SalesforceMay 2017- View certificate
Salesforce Certified Sales Cloud Consultant
SalesforceApr 2017 Salesforce Certified Administrator
SalesforceMar 2017- View certificate
Professional Scrum Master™ I (PSM I)
Scrum.orgSept 2016 
Oracle Business Intelligence Foundation Suite 11g Essentials
OracleMay 2016Siebel 8 Consultant
OracleDec 2015
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