Neel Patel

Experience

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  Innovana Solutions Inc.

  Jan 2019 - Jan 2020

  Developer

  ● Worked as a ServiceNow developer for a client (Loblaw Companies Ltd).● Increased self-serve adoption in IT by 15% with creation of user-friendly service catalogs and digitalworkflows.● Achieved a 50% reduction in application onboarding timelines by spearheading the development of acustom application tailored for enterprise architects.● Implemented Virtual agent chat and Walk-up experience to improve colleague experience.● Provided technical support and troubleshooting assistance to the operational team to resolve ServiceNowrelated incidents faster. רוצה לראות פחות

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  Loblaw Companies Limited

  Jan 2020 - now

  Senior ServiceNow Developer

  Loblaw is of the largest retailers in Canada. We help Canadians Live Life Well.● Acted as a subject matter expert on ServiceNow platform capabilities, presenting technicalsolutions and recommendations to senior leadership and project teams.● Specialized in implementing complex business processes and building custom applications toeliminate manual processes and elevate support team and user experience.● Developed proofs-of-concept in lower environments to provide demos and showcase the benefitsof ServiceNow as a platform.● Generated process flow, design documents and final business requirement documents to beworked by junior developers.● Enhanced organizational business services by successfully onboarding multiple L2 teamsonto the ServiceNow platform by creating 30+ intake catalogs, report issue catalogs, andaccess request catalogs specific to business requirements serving 25,000+ internalcolleagues.● Designed custom widgets for the Employee Center using AngularJS and JavaScript, enhancingthe user interface and functionality. (For 200K+ employees)● Spearheaded the move from the Service Portal to the Employee Center Pro● Implemented and customized ServiceNow HRSD solutions, including HR Case Management,Employee Self-Service, and HR Knowledge Management modules.● Utilizing Flow Designer, seamlessly integrated with Workday to retrieve User attributes tosupport content personalization.● Equipped HR team with Knowledge creation process and HR criteria creation to enable themto deliver personalized content to end-users to improve self-serve and decrease calls to HRService Desk.● Configured HR Agent Workspace as per requirements to improve agent productivity.● Implemented various surveys for HR to gauge the performance and feedback of thepersonalized content offered. רוצה לראות פחות