Kranpat Kitthanapakdeekun

Experience

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  Holiday Inn

  Jun 2012 - Mar 2014

  IT Officer

  Duties and Responsibilities:• Manage active directory users and group policies• Communicate with IHG corporate to troubleshoot and solve technical problem• Configuring email clients like MS Outlook, MS Outlook Express• 24 hours support for all IT related for guest and users

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  Radisson Blu

  Apr 2014 - Nov 2015

  IT Supervisor

  Duties and Responsibilities:• Manage active directory users and group policies• Manage for IT asset, network and desktop support operation• Maintain regular backup and recovery system• Configure and manage file server and print server• Responsible for maintain the servers which include VMware, Windows 2012, Windows 2016• Installation and configure proxy server and center drive for sharing the data throughout the network• Installation and configuration of Symantec security products for servers, desktops and mail server• Provide business and financial justification for system upgrades and enhancements• Working with Chief Accountant as the IT steering committee providing advice ondevelopments, advise integrations in support of business goals and objectives• Ensuring all IT systems, infrastructures, server, networks and securities are running to an efficient level• Delegating work to and superviser the activities of junior IT staff• 24 hours support for all IT related for guest and users Show less

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  Cross Hotels & Resorts

  Jan 2016 - Mar 2019

  Assistant IT Manager

  Duties and Responsibilities:• Maintain of network peripherals equipment• Monitor the performance of the computer software and maintain a log of performancereports, error and integrity check reports, system malfunctions and solution• Participate in network technology upgrade or expansion projects including installation ofhardware and software and integration testing• Prepare detailed network specification including diagrams, charts, equipment configurationsand recommended technologies• Adjust network sizes to meet volume and capacity demand• Communicate with vendors to gather information about products, alert them to futureneeds, resolve problems, system maintenance issue• Coordinate network operations, maintenance, repairs and upgrade• Design, build, or operate equipment configuration prototypes including networkhardware, software, servers, and server operation system• Develop or maintain project reporting system• Evaluate network designs to determine whether customer requirements are met efficiently and effectively• Research and test new and modified hardware software to determine performance• Management of server software and associated backup routine• Procurement of IT hardware, software and maintenance networks & data center operation• Administration of active directory for primary region• Maintain documentation of changes regarding users, functions & system• Management the internal & hosted network infrastructure including firewall, server,switch telephony, management IT vendor, contractor and IT contract management• Installation microsoft daily update service pack and patch with computer client Show less

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  Centara Hotels & Resorts

  Apr 2019 - Feb 2020

  IT Manager

  Duties and Responsibilities:• Manage the IT budgets and expenditure on hardware and software• Communicate with system users to ensure accounts are set up properly to diagnose andsolve operational problem• Strengthening the IT infrastructure through to implementing new technologies• Install and setup IT infrastructure hardware and software by deploying wide area network, virtualprivate network, active directory and document management system to support staff• Strengthening the IT infrastructure through to implementing new technologies• Hardware and software installation, maintenance and repairing• Performing routine audits of systems and software• Developing and maintaining the hotel IT systems, software and database• Coordinate installation of new equipment• Coordinate network or design activities with associated• Determine specific network hardware software requirements, such as platforms and interface• Estimate time and materials needed to complete project• Explain design specifications to integration or test engineer Show less

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  Grand China Bangkok Hotel

  Oct 2022 - Sept 2024

  IT Manager

  Duties and Responsibilities:• Develop and implement solutions for network problem• Develop and write procedures for installation, troubleshooting of hardware and software• Develop conceptual, logical, or physical network design• Develop disaster recovery plan• Develop network related documentation• Develop and recommend network security measures, such as firewalls, network security audit• Develop plans and budgets for network equipment replacement• Develop procedures to track, project, or report network availability, reliability, capacity and utilization• Manage the IT budgets and expenditure on hardware and software• Recommend and supervise installation of green energy for server room which led to zerodowntime and 70% reduction in fuel cost• Remote diagnose, troubleshoot, and resolved hardware, software and network problemsusing remote management and monitoring tools, which reduced breakdowns by 70%• Evaluate and test include advice and support IT related project• Prepare documentation for SOP procedures security and disaster recovery• Monitor performance of the overall system and log report error check system malfunction Show less