ALKA BHANDARI

Experience

• 

  BAX Global

  Jun 1992 - Sept 2007

  Assistant Manager
• 

  DB Schenker

  Sept 2007 - Oct 2011

  Key & Global Account Manager

  BURLINGTON AIR EXPRESS - 1992BAX GLOBAL* Distribution of messages to all the Departments *Ensure timely updation of POD(Proof of Delivery)- Import shipments into the Tracking System)*Ensure arrival of air import shipments in Delhi as scheduled *Analysing & if any discrepancy found then ensure preventive & timely action taken care prior to shipment arrival*Responsible for giving updates to Air Import Team(Customer Service & Air Import Consolidation Dept)Taken charge in 1995 ARGUS COORDINATOR-NORTHERN INDIA(BAX -satellite link, most powerful communication & tracking system worldwide more than 500 utilities available)*Distribution of ARGUS messages in respective Departments *Creation/Filing of SOPs as per Company Standard Operating Procedures *Sales Coordination *Communication with Overseas*Follow up with Airlines *Follow up with Clients SCHENKER INDIA PVT LTD2007 - for Department productivity shifted to CUSTOMER SERVICE *handled all products (AI/AE/SI/OE&CCL)*handled key & Global A/c(HP, ABB, BARCO, MICROSOFT,BECTON DICKINSON,MOTOROLA, HUGHES SOFTWARE etc)Activities:-Visits to clients-Interactions with internal & external customers -Implementation of Quality ISO procedures-Follow up for payments *continued further CS-AI(OPS) major KPI's-EDI updation, -Follow up with IGM Dept,-Airlines, -Airport -Dispatch Managementone of the major pillar of OPEX(Operational Excellence)*ADMINISTRATION -Cab follow-up -Catering - ensure quality food provided -front Desk(invoicing-OPEX) COORDINATOR-Ensure Airtickets provided to concerned staff well in time Show less

• 

  ABCONINDIA Consultants Pvt.Ltd

  Feb 2021 - now

  Director - Customer Relations & Operations