Cam Lockerbie

Experience

• 

  Northern News Services

  Oct 1985 - Sept 1991

  Reporter Photographer

  Hired as sports editor, moved to news reporter covering city hall, mining, fire, police and human interest beats. Worked in the transition between wax and paper to computer based page layout. Wrote award winning articles, published award winning photographs.

• 

  Minister of Foreign Affairs, Canada

  Apr 1995 - May 1998

  Administrative Assistant

  Provided administrative, logistical, clerical and technical help to the staff of the Secretary of State for Latin America and Africa. Duties included preparing the Minister's book for Question Period, booking and obtaining travel plans and tickets, routing incoming calls and taking messages, administering the STUIII (secret and above) communications (both voice and email) and acting as the interface between the political and departmental administration staff.

• 

  Hewlett-Packard

  Jun 1998 - Jan 1999

  Customer Service Agent

  Technical support for HP plotters, printers, calculators, CD-Rom drives, and mid range personal computers. Answered end user questions, provided installation and upgrade assistance, routed escalation requests.

• 

  Markham Village BIA / Town of Markham

  Sept 1999 - Mar 2000

  Town of Markham

  Help Desk AnalystPrimary support for Outlook, Excel and Word inquiries. Network administration, email account creation, workstation installation, printer administration and troubleshooting

• 

  Hudson's Bay Company

  Apr 2000 - Feb 2006

  Bilingual Help Desk Analyst

  Provided first level support for the 4640 and related series of Point of Sale Registers. Also supported their implementation of RETEK, Symbol Scanners, WAN and LAN hardware.

• 

  Millennium Care Inc

  Oct 2006 - Aug 2012

  Bilingual Help Desk Analyst

  Bilingual analyst for a busy third party help desk solution provider. Often assigned to more than 40 queues, both inbound and outbound voice and email. Clients ranged from major international IT infrastructure providers to front line retail custom service. Duties ranged from password resets to diagnosing and resolving SQL scripting issues in the retail point of sale environment. Provided level II support for most clients, worked closely with level III team on two accounts.

• 

  WestJet

  Mar 2013 - Oct 2013

  TSA I

  Create and administer accounts in Active Directory and Exchange. Manage distribution lists. Password resets in Active Directory, SABRE and Kronos. Troubleshoot passenger check in, bag tag printing, baggage tracking and all activities related to day to day airline operations. Routed tickets created in Service Now, averaged over 75 touches a shift.

• 

  Guarantee RV

  Nov 2013 - May 2014

  Apprentice RV Technician

  Inspect and repair Recreational Vehicles; campers, trailers and motor coaches. Developed skills in plumbing, electrical, refrigeration and heating systems. Primarily responsible for Post Delivery Inspections on new units.

• 

  ENMAX

  Jul 2014 - Oct 2014

  Helpdesk Analyst

  Troubleshoot client calls, create and route incidents as required. Update user Active Directory Profiles. Support mobile devices (iPhones and iPads) Maintain continuity for ticketing system which used manual closing protocol. It was a four-month contract position.

• 

  Centre Line Communications

  Nov 2014 - Feb 2020

  Freelance Writer

  Creating posts that readers want to read.

• 

  Pason

  Jul 2015 - Feb 2016

  Technical Analyst

  Supporting Pason's cutting edge technology in gathering, transmitting and interpreting critical oil well data. Almost all calls involve Linux and running scripts against an SQL data base. Listening skills are critical, as all problems, ranging from a damaged torque sensor to a hung Linux service to a misplaced keystroke all begin with the same phrase; My Pason isn't working.

• 

  Toyotetsu

  Feb 2020 - Feb 2022

  Machine Operator

  Operated automatic welding cells.

• 

  Ideal Tool

  Feb 2022 - now

  Computer Numerical Control Machinist