Vasu Mishra

Experience

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  IGATE Global Solutions

  Mar 2007 - Jan 2010

  Senior Software Engineer

  As the Software Engineering at iGate, I delivered E2E support for Business Intelligence application using ETL (Informatica 7.1), Database (Oracle and Teradata) to BI reporting using Cognos Impromptu 7.x and Cognos Power play Transformer 7.x. I won client's confidence under 2 months despite being a fresher and was selected for a Client Service Manager role in the US with only one year of work experience. Remember the market crash in 2008? If you speak with me, remember to ask me about the story of the red suitcase in 2008. Show less

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  Accenture in India

  Jan 2010 - Oct 2014

  Team Lead

  At Accenture, I was majorly involved in designing and deploying complex Cognos BI reports and multi-dimensional OLAP cubes as a Contracting & Pricing application SME. Other accountabilities include managing the existing BI infrastructure, performing version upgrades on Cognos, Oracle databases, BI platform, and leading project teams on CSAT initiatives.Received an Accenture Celebrates Excellence (ACE) award for “Filled in an escalated role in the Contracts & Pricing tower and demonstrated excellent Cognos Transformer skills earning client credibility in real quick time”. Show less

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  Cognizant

  Oct 2014 - Nov 2016

  Solutions Architect

  At Cognizant, I delivered data-driven business storytelling for streamlining the solutioning and pre-sales processes. I was engaged in solving Life Science-related issues of customers by developing RFP proposals and played a pivotal role in minimizing the typically high technical debt across the various business areas in Life Sciences. I also led teams during due diligence. In addition, I successfully negotiated proposal responses and deal financials with C-level executives and senior leadership teams. Prior to this, I played a key role in the customer relationship and ensuring the quality of the development processes. I managed all stages of the project life cycle, and built and maintained strong, long-lasting client relationships. I administered service level reviews for operations and pipeline for development projects, ensuring SLA and KPI compliance, tracking Service Improvements, Customer Satisfaction, and Team happiness scores.For this role, I received commendations from Life Sciences Leadership on quality of proposal responses and “going the extra mile” whenever required Show less

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  Emids

  Dec 2016 - May 2017

  Lead Consultant

  At Emids, I led the digital transformation of healthcare settings by interfacing with C-suite professionals and developing support solutions across all aspects of US-based Healthcare IT outsourcing including knowledge transition, pricing, delivery model, governance, staffing, service location and hours, service levels, and transformation approach.

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  Capgemini

  Jun 2017 - May 2021

  Senior Business Solutions Architect

  I have been instrumental in growing new businesses and renewing existing ADM services as a Sr. Solutions Architect and providing ADM solutions to clients. Also, I have delivered success in automation for 18+ accounts, brought transformation in major processes, and welcomed process improvements in account onboarding. I have essayed a stellar role in developing one of Capgemini's few ADMengagements based on the principles of DevOps. My major success in this role has been winning several critical businesses in the UK. Show less

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  Capgemini

  Jun 2022 - Jul 2023

  Customer Success Manager

  As the Customer Success Manager, I own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention. I design and improve onboarding processes, procedures, and tools to continually elevate, enhance efficiency and improve the customer onboarding experience. I ensure smoother platform adoption by coordinating onboarding, utilization, consumption, and pursuing renewal/expansion opportunities for several strategic and premium customers of Capgemini across mainland Europe and the Asia Pacific. Show less

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  AppViewX

  Jul 2023 - now

  Sr. Customer Success Manager