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John F.

John F.

Tech Support Specialist

location of John F.Singapore

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  • Timeline

  • About me

    Senior Product Manager Uptime Services

  • Education

    • Shanghai Tongji University

      1990 - 1995
      BS Construction Machinery Engineering

      Mechanical Engineering

    • University College Dublin

      2014 - 2016
      Master of Science (MSc) Management

      Organizational Behavior, Global Strategy Management, Corporate Financial Management, project Management, organizational Change Management, Planning and Decision-Making Techniques

    • Conestoga College

      2007 - 2008
      OMDP-Leadership OMDP-Leadership Skills

  • Experience

    • Komatsu Construction

      Mar 1997 - Mar 2002
      Tech Support Specialist

      Technical support on full range of Komatsu construction products in China. Being relocated to Tanzania in Eastern Africa to support customer road project as onsite engineer representing Komatsu who supplied lines of construction equipments to the project for 6 months in 2001.

    • Volvo Construction Equipment

      Mar 2002 - now

      Taking up roles in telematics and connectivity for Region Asia. Be the master admin user of case handling system CHAIN and kickstarted ActiveCare services in the region, the first of its kind AI based service in the industry offered by Volvo CE. Closely working with internal and external stake holders on transforming the ways of working in the fields of Uptime to align with new business initiatives. Contributing in projects related to machine and productivity Data Analysis articulating comprehensive product knowledge and technical backgrounds with extensive understanding of the machine applications to bring more benefits to the end users. Show less •Provide technical support of the Volvo Road Machinery products in region APAC.•Support and drive aftermarket and Customer Solutions business within the Road and Utility product range.•Secure customer satisfaction in the region through effective product technical support and service & parts competence development in the hubs and Volvo authorized dealers.•Provide necessary feedback on regional support performance, product quality information to Global technical support teams and global field quality control teams. Drive the quality assurance process to ensure premium after sales service to the end users thus ultimately high profitability and sustainable profit growth can be achieved by both End users and VCE. Show less

      • Senior Product Manager

        Jun 2020 - now

      • Senior Product Manager APAC

        Aug 2011 - Jun 2020

      • Global Technical Support Motor Grader

        Sept 2009 - Sept 2011

      • Global Technical Area Manager

        Mar 2004 - Sept 2009

      • Technical Support Specialist

        Mar 2002 - Mar 2004

  • Licenses & Certifications

    • Project Management Professional (PMP)®

      Project Management Institute
      Dec 2009
      View certificate certificate

    • Ontario Management Development - Leadership Skills

      Conestoga College Institute of Technology and Advanced Learning
      Jan 2008