Rizwan Arshid

Experience

• 

  Glasgow City Council

  Aug 2002 - Dec 2004

  Clerical Officer / Skillseeker

  Glasgow City Council Further Training and Development - Various Departments. Part of the Skillseekers Apprenticeship - SVQ Level 2 in Business and Administration

• 

  Cable & Wireless Communications

  Dec 2004 - Jun 2010

  Service Desk Advocate

  At Cable&Wireless I worked on the 118 Directory Enquiries services, and also IT Service Desk called Assure. Worked on various databases, troubleshooting and liaising with engineers directly.

• 

  Blue Arrow

  Jul 2010 - Jun 2011

  Customer Service Representative

  Based within the Education Maintenance Allowance department, part of Capita Resourcing. Dealing with customer enquiries about their payments and scheme information. Conducted recruitment telephone interviews for various Census job roles. I also attended seminars with the training staff for Census 2011 campaign.

• 

  NextiraOne

  Jun 2011 - Oct 2011

  24/7 Welcome Centre Co-ordinator

  Worked at NextiraOne as a Welcome Centre Co-ordinator dealing with IT Helpdesk queries, ordering, NOC queries, internal IT duties and other technical tasks by using Siebel. I used to do Nightshift cover as well.

• 

  Blue Arrow

  Oct 2011 - Dec 2012

  As CRTA within Capita Resourcing, My role was to ensure that all organisations are compliant with the new Workplace Pension regulations, whilst making contact with various companies regarding this campaign set by the government. Worked for the Care to Learn Scheme within Capita Resourcing, assessing application forms on Childcare fees, dealing with inbound and Outbound calls. Trained new starts and I was also a Staff Forum Representative.

  • Customer Relationship Technical Advisor

    Oct 2012 - Dec 2012

  • Back Office Assessor

    Oct 2011 - Oct 2012
• 

  Cougar Monitoring LTD

  Jan 2013 - Jun 2015

  CCTV Operator & Door Supervisor
• 

  Mvtek

  Jun 2015 - Feb 2017

  ARC Operator
• 

  Lodge Service

  Feb 2017 - Feb 2018

  Control Room Operator
• 

  Gallinet Limited

  Feb 2018 - Jul 2018

  Duty Controller
• 

  Cava Security Services Limited

  Aug 2018 - Feb 2023

  • Senior Lead Controller

    Apr 2019 - Feb 2023

  • CCTV Controller

    Aug 2018 - Apr 2019
• 

  RA Services

  Feb 2023 - now

  Self Employed

  Experienced Security Guard and CCTV controller with valid SIA licences - Security Guard and CCTV, based in the Birmingham area. I am also security vetted with National NPPV Level 2 with SC clearances. Successfully completed - Business Management degree:- Business Management Level 3 Foundation, Level 4 and completed Level 5 and Business Management Level 6. Available to cover static sites or CCTV sites in the West Midlands area. I am willing to offer my own security experiences as well, by training and mentoring guards who require further help within their job roles, recently becoming a freelance security mentor/recruitment advisor to help individuals in searching for security work and for covering certain sites, also to help guards gain a better understanding of their current job role and duties, in making sure they are more competent in their professions. Show less