Sommer Chaka

Experience

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  Lacy Hollow Landscaping

  Jan 2003 - Jan 2006

  Secretary

  Independently owned commercial landscaping company with 10 employeesSecretary (10+ hr/week)Invoices, filing, balancing checks, organizingLearned small business organization watching the business grow from the ground up

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  Concordia University at Austin

  Jan 2006 - Jan 2010

  Student

  I studies business management and math, and participated in extra curricular activities like Texas Ramp Project and Thrivent Scholars Program.

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  Enterprise Rent-A-Car

  May 2010 - Jul 2010

  Intern/Management Trainee

  49 hr/week)Named #1 Intern, earning top honors in June for revenue per day, and car sale leadsActively sold products by asking questions to determine the best sale to make to the customerEmpowered to make business decisions that affected the bottom lineParticipated in sales, customer service, marketing to operations and financeStayed in contact with business accounts to maintain and build current relationshipsStayed positive, patient, driven, and passionate for people, effectively able to communicate, influence, and interact with all types of customers Show less

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  Temporary Staffing Solutions

  Jul 2010 - Jan 2011

  Catering Server

  Temporary catering and bartending staffing agency in AustinCatering Server (10-15 hr/week)Supply catering companies with temporary service for weddings and partiesUse creativity and organizational skills to set up food/drink displaysHave physical ability and coordination to provide efficient serviceMaintain good communication and hospitality skills to provide what the customer needsActively engage in listening to keep up with the fast-paced environment

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  ProfitFuel

  Jan 2011 - Jul 2011

  Account Manager

  • Help set up 5-15 new accounts every day• Personalized each campaign to fit the advertising needs of the customer• Communicated the ranking process and terms to set proper expectations with client• Maintain good communication and listening skills to better serve the client

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  Yodle

  Oct 2011 - May 2014

  Largest SEO & SEM company in AmericaLead SEO Account Analyst (40-45 hr/week)• Create, implement, and train on detailed process documentation• Design process flow charts• Continually study, test, and utilize search engine optimization techniques to improve client performance of over 20,000 accounts as measured by calls and rankings• Effectively help rank customers on the front page of Google, Bing, and Yahoo• Manage workload including projects and tasks for 3 analysts• Foster a positive team atmosphere and provide individual attention to employee training, ongoing development, and career growth• Communicate process changes, training updates, and industry changes to other departments and outsourced vendors Show less • Responsible for resolving account performance issues when escalated• Provide training and mentoring to team members on current processes and best practices• Uses SEO knowledge to provide support in communicating with various departments• Investigate and identify areas for potential research and product performance• Create, implement, and train on detailed process documentation• Design process flow charts• Continually study, test, and utilize search engine optimization techniques to improve client performance of over 20,000 accounts as measured by calls and rankings• Effectively help rank customers on the front page of Google, Bing, and Yahoo Show less

  • Lead SEO Account Analyst

    Jul 2013 - May 2014

  • Associate SEO Account Analyst

    Oct 2011 - Jun 2013
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  Self-Employed

  May 2014 - Jan 2015

  Business Process Consultant

  I work with business owners to improve their processes and procedures through process analysis, creation and mapping. SERVICE• Work with the business to understand the business practices and values - A necessary foundation for creating improved processes is to better comprehend the goals of a company and what they strive to accomplish• Review existing processes and provide an opportunity analysis -This is my overview of existing opportunities available to improve process workflow• Discuss an implementation plan with stakeholders - No work will ever be completed unless approved by all major parties• Implementation & QA - Once needs are identified and a plan is approved I will work with the company to improve processes, create high and low level flowcharts, and help identify areas to improve efficiencies!VALUEProcess planning and flowchart creation is ideal for both large and small companies. No matter what your size, you need to ensure that your processes are documented and standardized. This may seem more obvious for larger corporations, but the benefits are the same for smaller businesses as well. The popular book “The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It” discusses how small businesses are more likely to succeed if they treat their operations like a franchise. Flowcharts and written documentation are an ideal method for achieving this.Written Documentation provides a standard process that can be measured and scaled. Flowcharts help to identify key areas of a process and create clear paths for how major pieces of a process work together. Once completed you can quickly analyze processes for opportunities or errors.From visually stimulating training material to high level process review, flowcharts and processes will aid in stronger development of your organization. Show less

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  Self Employed

  Nov 2014 - now

  Wellness Coach

  It should not be difficult for anyone to find trustworthy and helpful nutrition advice. However, people today spend hours trying to research information to still not get a clear answer on their questions; or they spend thousands of dollars to meet with a nutritionist. Starving Disease was founded to help individuals transform their lives the right way. Giving advise that is customized to each individual along with weekly tips to start creating healthy habits. No one can transform over night, and we don't expect you to either. That is why we have made it as simple as ever to not only change how you are eating, but to improve your health overall! Show less

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  Self-Employed

  May 2015 - Dec 2017

  Certified Holistic Nutritionist
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  Rally Health

  Apr 2018 - Jun 2020

  Digital Health Coach

  As a Health Coach, I teach a 52-week digital weight loss program that combines group coaching, one-on-one coaching, daily and weekly content and challenges, messaging and more to help encourage and guide members to lasting lifestyle modification through and evidence-based, behavior change product.

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  Optum, Inc.

  Jun 2020 - Dec 2022

  Sr Health Coach / Business Solutions Analyst

  As a Senior Health Coach and Business Solutions Analyst, I am skilled in facilitating live group session health classes, supporting the coaching department in coach issues, analyzing support tickets, and improving overall member experience through interdepartmental projects and communication. I create process documentation for the coaching department, align different coaching platforms, and continue personal growth in wellness coaching and business process management.

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  RVO Health

  Nov 2022 - now

  Sr Business Process Analyst