Adam Lake

Experience

• 

  Surrey County Council

  Jul 2002 - now

  After the completion of my role as the Senior Digital Content Officer where I achieved my objectives, I returned to my substantive post. This role is to oversee support and day to day activities in the team.• Support and develop Surrey County Council’s digital presence• Design, build and deliver online systems and tools to help a department achieve a first class service to their customers.• Work with all services in the council, elected councillors, senior managers and directors, external suppliers and customers.• Maintain an understanding of current web and communication technologies through continuous education, reading and participation in professional conferences, workshops and online group memberships. Show less This role was to oversee support and day to day activities in the team. The team manages, supports and develops Surrey County Council’s digital presence which includes the public facing website, internal intranet, microsites and social media presence.• Support and develop Surrey County Council’s digital presence• Design, build and deliver online systems and tools to help a service achieve a first class service to their customers.• Work with all services in the council, elected councillors, senior managers and directors, external suppliers and customers.• Maintain an understanding of current web and communication technologies through continuous education, reading, and participation in professional conferences, workshops and online group memberships. Show less This role was to oversee support and day to day activities in the team. The team manages, supports and develops Surrey County Council’s digital presence which includes the public facing website, internal intranet, microsites and social media presence.• Support and develop Surrey County Council’s digital presence• Design, build and deliver online systems and tools to help a service achieve a first class service to their customers.• Work with all services in the council, elected councillors, senior managers and directors, external suppliers and customers.• Maintain an understanding of current web and communication technologies through continuous education, reading, and participation in professional conferences, workshops and online group memberships. Show less This role was a secondment during my time as a Digital Content Officer where I was responsible for looking at ways of moving Surrey forward using new tools and systems. During my time in this role I planned and worked to bring webcasting of council meetings to Surrey and worked with council services and the public to design and develop an online game to show how council tax is spent. I also lead on the research and development of Web 2.0/ Social Media for Surrey and managed their implementation. Show less The role included overseeing support and day to day activities in the team. The team supports and develops Surrey County Council's digital presence which includes its public facing website, internal intranet, micro sites and social media presence.I managed Surrey's staff use of platforms to update this presence which requires a high knowledge of HTML, IT skills, CMS knowledge and social media skills.My role involved designing, building and delivering systems to help meet customer needs to help meet any specific tasks they have. I also work closely with other services in the council, councillors, managers, external suppliers and customers to help develop and advance Surrey's digital footprint. Show less My role was to provide support to the local highways authority. The main focus of my role was to work with third party operators e.g. skip companies to arrange work on the public highway. During this role I developed and launched websites for the highways teams in Surrey which provided information to the public. I was also part of a team that included the Contact Centre, which looked at how to improve customer services in highways. In addition I produced weekly bulletins for staff, elected councillors and the public with helpful information. Show less

  • Digital Content Officer

    Apr 2018 - now

  • Senior Digital Content Officer

    Jul 2016 - Apr 2018

  • Digital Content Officer

    Sept 2012 - Jul 2016

  • Web Support and Development Officer

    Jul 2008 - Sept 2012

  • Publicity Co-ordinator for New Media (Secondment)

    Jan 2008 - Jul 2008

  • Web Support and Development Officer

    Jul 2006 - Jan 2008

  • Business Support Officer

    Jul 2002 - Jul 2006
• 

  Compass Group

  May 2013 - Jan 2014

  Hospitality Staff - Team Leader
• 

  Sainsbury's

  Nov 2013 - Nov 2016

  Senior Store Colleague

  As an experienced colleague in the store I supported the store manager in day to day activities. I was fully trained in all procedures in the store from opening up to closing down and included running the bakery on weekends. I was also involved in helping to train new staff.

• 

  NHS

  Jun 2021 - Mar 2022

  NHS Test and Trace

  This role involved reaching out to people who had been exposed to COVID-19 to complete the track and trace questions as well as providing any health advice, benefit advice or support and guidance needed.• Work with cases to obtain any symptom history and other relevant health information, provide instructions for self-quarantine, and make appropriate referrals to testing, clinical services, and other essential support services.• Collaborate and coordinate with a team of public health professionals for example public health teams, borough health officers or staff in other track and trace teams to ensure information is collected and transferred confidentiality in a manner that preserves the privacy of all involved.• Work with our community helpline to help direct residents who need support with such things as picking up shopping and food banks, prescription collections, having someone who can be a telephone friend or to other services that can help. Show less