Gabriel-Tiberiu Popescu

Experience

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  Media Image Group

  Oct 2006 - Oct 2008

  EDITOR-TRANSLATOR

  - Selecting, structuring and editing press materials applicable to the field of interest as contracted by the customer, while meeting strict deadlines.- Translating press articles and other materials from Romanian to English.- Writing the company’s daily newsletter.

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  HP

  Oct 2008 - Oct 2013

  - Provide account management on the Offer to Order part of the operational chain to strategic accounts, focused on coordinating the end-to-end process of creating complex Server, Storage, Networking and Business Critical Systems offers for Spain and Italy, as well as maintaining all Enterprise Servers, Storage and Networking catalogues for Spanish accounts.- Develop strong relationships with stakeholders to a point where they feel confident and comfortable with approaching the CQ specialist for solution design and suggestions or advice.- Build a strong set of technical skills and technical knowledge that allows one to provide stakeholders with the best solutions for every given scenario.- Become familiar with each customer’s demands and proactively maintain/update their catalogue to fit their needs, thus minimizing turnaround time for daily activities and reducing satisfaction issues caused by delays or inaccurate content.Achievements:- Successfully designed and implemented an innovative solution to create a custom on-line offering catalogue, tailored to the specific needs of a large customer and coordinated resources from multiple teams towards completion of the project. Show less - Provide account management on the Offer to Order part of the operational chain to strategic accounts, focused on Enterprise Servers, Storage and Networking (ESSN) for UK, Ireland and Greater Western Europe regions (including global accounts).- Develop strong relationships with stakeholders and clients to a point where they feel confident and comfortable with approaching the CQ specialist for catalog updates/quote creation and suggestions or advice.- Build a strong set of technical skills and technical knowledge that allows one to provide stakeholders/clients with the best solutions for every given scenario- Become familiar with each customer’s demands and proactively maintain/update their catalog to fit their needs, thus minimizing turnaround time for daily activities and reducing satisfaction issues caused by delays or inaccurate content- Establish and maintain a relationship with global/local account teams (Sales, Customer Service Representatives, Customer & Sales Support Managers, Order Entry Teams, other CQ teams)Additional Responsibilities as Team Lead:- Coordinate a team of 6 people covering 4 regions within EMEA.- Manage escalations.- Plan holidays and develop contingency plan for exceptional situations.- Provide coaching and mentoring for team members.- Setup weekly team meetings and 1-1 meetings as needed.- Conduct team members’ performance evaluation.Achievements:- Provided coaching and mentoring as the team started to build from 4 to 27 members.- Developed a set of presentations for best practices, tips & tricks to maximize sales and customer satisfaction to enhance overall team performance and awareness of system capabilities.- Developed guidelines for our internal tracking tools.- Provided consulting for several projects within the organization where specific input was required from the Direct CQ area Show less - Provide dedicated account management on the Offer to Order part of the operational chain to strategic corporate accounts, for UK and Ireland region, as well as global accounts.- Develop a relationship with the client/stakeholder so that the client/stakeholder feels confident and comfortable in approaching the CSSM and relying upon him/her for advice- Set up meetings and training sessions with the customer and other members of the account team with the purpose of developing simpler, more user friendly solutions for the customer acquisition process (I lead a project that linked the customer’s E-purchasing tool to HPs systems)- Ownership of customer requests (internal and external), proactive catalogue checks to prevent potential issues, troubleshoot to quickly resolve issues - Optimize accounts to improve stability, maintenance requirements, ease of use- Establish relationship with global/local account teams (Sales, Customer Service Representatives, Back office Catalog Managers, Back Office Sales Support, Special Parts and Services Team)- Delegate and supervise the tasks delegated to back office teams. (providing coaching, feedback and support for delegated tasks)Achievements:- Found ways of improving efficiency for all team members on one of the main activities (providing offers to customers) by means of finding an alternative tool with better capabilities/performance, obtaining approvals for access to this tool for team members and providing training/coaching for the tool. Show less

  • CONFIG & QUOTE SPECIALIST/QUOTATION MANAGER

    Aug 2012 - Oct 2013

  • ESSN DIRECT CONFIG & QUOTE SPECIALIST/TEAM LEAD

    Jun 2010 - Aug 2012

  • CUSTOMER & SALES SUPPORT MANAGER

    Feb 2010 - Jun 2010

  • DIRECT ORDER ADMINISTRATOR

    Oct 2009 - Jan 2010

  • BUS AGENT

    Oct 2008 - Oct 2009
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  Hewlett Packard Enterprise

  Oct 2013 - Apr 2017

  Licensing Specialist

  - Provide license key delivery and support/troubleshooting to customers via e-mail, phone, chat and ticketing system.- Assume ownership of assigned cases and follow up until the issue is resolved, while keeping the customer informed of the status with regular updates.- Route cases to technical support teams if appropriate and collaborate with technical engineers towards providing a solution.- Keep up to date with the product portfolio and licensing-related specifics of each product.- Document and share uncovered information relevant to licensing activity (e.g. rare occurrences specific to a product/version, workarounds, etc.)- Contribute to keeping team documentation up to date.Achievements:- Two-time Total Customer Experience Champion award (Q2 and Q4 2014) based on customer feedback (surveys, comments, e-mail), thanks to clear communication and speedy turn-around.- Provided exceptional license support turn-around for Sales Representatives as required to secure business-critical deals on time. Show less

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  Micro Focus (formerly HP / Hewlett Packard Enterprise)

  Apr 2017 - Nov 2018

  Product Structure, Pricing and Licensing Program Manager

  Facilitate the pricing process and setup of software product licenses.Responsible for working with product teams on determining the best way to structure, price and setup software product licenses.Manage product simplification, pricing revisions and portfolio optimization.

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  Acronis

  Nov 2018 - now

  Solutions Engineer

  Pre-sales:- Leading technical discovery sessions to uncover client ambitions, requirements, and buying criteria, ensuring full alignment.- Owning demo preparation and execution, tailoring scenarios and flows to client needs, and independently delivering impactful presentations.- Answer high-level and detailed technical questions on product offerings including Backup, Disaster Recovery as a Service, Cybersecurity, Remote Machine Management, E-mail Security and Data Loss Prevention.- Understand the prospect needs and use cases, match them to existing features or identify suitable workarounds and define the solution to fit the use case, provide tailor-made presentations and demonstrations on-the-fly in line with each scenario.- Manage technical RFP responses, coordinating input from Product, Technology, and Compliance teams.- Tracking capability gaps, analysing lost deals, and presenting data-driven cases to Product for roadmap enhancements.- Translate client commitments into clear, executable solution architectures. Help define and implement Proof of Concept to achieve technical closure.- Develop webinar presentations and host webinar presentations and demonstrations, participate in webinars as a panelist.Post-sales:- Develop and deliver technical training sessions for internal and partner sales teams on the product offering.- Identify expansion opportunities to maximize platform adoption.- Conduct workshops, training sessions, and enablement initiatives to empower partners. Show less