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Sunil Singh

Sunil Singh

Technical Support Executive.

Followers of Sunil Singh308 followers
location of Sunil SinghGurgaon, Haryana, India

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  • Timeline

  • Skills

    Javascript
    Java
    Core java
    C
    C++
    Mysql
    Jquery
    Sql
    Cq5
    Aem 6.0
    Html
    Aem 5.6
    Javaserver faces
    Requirements analysis
    J2ee web services
    Ext js
    Hibernate
    Hadoop
    Java enterprise edition
    Spring framework
    Servlets
    Cascading style sheets
    Ajax
    Oracle sql developer
    Jpa
    Xslt
    Xsl fo
    Jsf
    Eclipselink
    Python
    R
    Toad
    Tortoise svn
    Jsp
    Agile methodologies
    Software development
    Representational state transfer
    Maven
    Soap
    Solr
    Cassandra
    Mongodb
    Elasticsearch
    Android development
    Swift
    Dns
    Dhcp
    Active directory
    Software installation
    Operating systems
    Voip
    Computer hardware
    Ccna
    Vmware infrastructure
    Windows server 2003
    Firewalls
    Vpn
    Cisco
    Servers
    System administration
    Windows server 2008
    Routers
    Switches
    Antivirus
    Tcp/ip
    Group policy
    Citrix
    Ftp
    Windows server
    Microsoft certified professional
    Cisco technologies
    Windows xp

  • About me

    * A result-driven, customer-focused and analytical Software Engineer who can think “out of the box”. * 5 years of IT experience over the complete life cycle of software development in Agile based projects. * A trained Adobe AEM/CQ5 Developer with expertise in conceptualizing, designing and developing technical solutions using Java/J2EE and related Web-based enterprise applications using Adobe AEM/CQ5. * Extensive experience in implementation, customization, extensibility of Content Management Products such as AEM 6.1, AEM 6.0, Adobe CQ 5.6.1, 5.6.0, 5.5, CQ 5.4. * Strong knowledge in technology stack of AEM (OSGi, Apache Sling, and Apache Jackrabbit & JCR API’s). * Excellent communication, problem solving, teamwork skills, a quick learner and highly analytical.

  • Education

    • IIMT Group Of College, Meerut

      2006 - 2009
      MCA Information Technology, Advance Computer Network.

      Activities and Societies: Number one in all events of our college "Beta Group". Microsoft Certified IT Professional, Exchange Server 2007, Red Hat Enterprise Linux-5 and PC Hardware & Networking Training from Zoom Technology Pvt. Ltd., Hyderabad.Cisco Certified Network Associate Training from Rooman Technology Pvt. Ltd., Delhi.

  • Experience

    • INDGOS

      Jun 2010 - Jan 2011
      Technical Support Executive.

      Creating and maintaining Domain user accounts in Active Directory.Installing and maintaining client and server Operating System.Configuring DHCP, DNS and Terminal Services.Providing VoIP Services.Live chat support.

    • Magna Infotech - A Quess Company

      Jan 2011 - Dec 2013
      IT Support Executive

      BMC Remedy-Ticketing ToolInstalling and maintaining client and server Operating System.Managing Software Services (Install, Manage, and Uninstall).IT Lab preparation for training.Remote Troubleshooting.Managing printer (Hardware and Network components).IT Asset Management.HP Thin Client and Mac laptop/desktop configuration.Configuration and Troubleshooting of Outlook.LAN/WAN Troubleshooting.Symantec Backup Activity.Cisco Unified CM Administration.

    • Sapient Consulting | Now Publicis Sapient

      Dec 2013 - Aug 2019
      Senior Associate IT Local Support L1

      Hands-on experience of Service Now.Understanding the user requirements and resolving the issue within Set SLA.Installing and maintaining client and member Operating System.Escalation handling.Managing Software Services (Install, Manage, and Uninstall).Remote Troubleshooting.Secure ODC support.NAS Server-Netgear.Hyper-V.Managing printer (Hardware and Network components/PCounter/Cirrato).Asset Management-Lockwood V11.35Mac laptop/desktop configuration.Configuration and Troubleshooting of Outlook/Skype for business.Troubleshooting of LAN.Data Centre/HUB Room/Video Conference Room monitoring. Show less

    • Genpact Headstrong Capital Markets

      Aug 2019 - Mar 2022
      Lead Consultant-Meeting Collaboration

      Working on ITSM: Service Now-Incident AnalysisSkilled in understanding the user/team requirements and resolving within Set SLA.Escalation handling-Expertise to manage Escalation with day-to-day Technical queries & technical support raise by users/team.Managing Software Services (Install, Manage, and Uninstall).Remote TroubleshootingSlack/Trello-Workspace, Channel-management.Meeting Experience tools-Cisco WebEx, Zoom, MS Teams& MeetMe-User/Shared Mailbox account management-Cisco WebEx, Zoom, MS Teams-Vendor coordination (Cisco/Zoom/MS Teams) for major concerns.IT work experience in an on-site end user support environment-Windows/MAC/Mobile-iOS-Android.LAN/Wi-Fi Troubleshooting.Outlook-configuration/troubleshooting.ISMS Control and Compliance.Trains teammate with new technology/change/process. Show less

    • Novo

      Mar 2022 - Aug 2023
      Senior System Admin

      • ITSM: Jira Helpdesk• Understanding the user/team requirements and resolve it within Set SLA• Escalation handling- Manage escalation with day-to-day technical queries & technical support raise by users/team• Google Workspace Admin-User/Group account management, listserv, Building/Resource & OU management, Chrome browser enrollment, End user device enroll.• Chromebook-Provision/De-provision, Reset, power wash & troubleshooting• MacBook Pro- RTU/Re-image & troubleshooting• Employee on-boarding/off-boarding• MDM-Kandji for macOS(CIS & NIST benchmark)• IT Asset management-Snip IT tool• Remote Support/Troubleshooting-Chrome Remote Desktop• Hyper-V | Virtual Box• Managing printer server• Slack- User Access, Slack connect, Guest Access, Workspace & Channel management, App integration like aero, polly, trello, donut, giphy etc.• Trello- User Access, Workspace & Channel management• Tools access and troubleshooting- Zendesk, Metabase, Alloy, 1password, Miro etc.• Meeting Experience tools: Zoom-User Account/Meeting management, Meeting Information/Report/Recording, Meeting Error Troubleshooting, Zoom dashboard, license management.Google Meet• IT work experience in an on-site end user support environment-Windows / MacBook / Mobile-iOS-Android / Chromebook• Network setup, VPN setup(OpenVPN), Access Point setup, LAN/Wi-Fi Troubleshooting• ISMS Control and Compliance• Creating SOP/Documents for better IT Operations• Vendor Management• Capex & Opex Management Show less

    • Publicis Groupe

      Oct 2023 - now
      Infrastructure Administrator

  • Licenses & Certifications