Ederson Santos

Experience

• 

  Brazilian Air Force

  Jan 1995 - Feb 1999

  Information Technology Support

  - IT and Network Support

• 

  Dell EMC

  Jul 2000 - now

  - Supporting major Customers in Brazil at their DPAD products (Networker and Avamar) solving problems and helping them to make the best use of the EMC products.- Analyzing and helping Customers to solve issues proactively avoiding major impact to their business.- Assisting the accounts team to implement best practices in accordance with the existing environment in order to avoid future issues.- Troubleshooting on OS environment (MS Windows, Linux, HP-UX, AIX and Solaris) and applications (MS SQL, Oracle, VCenter, MS Exchange). Show less - Performing installation, configuration, troubleshooting and proactive maintenance on the following EMC² equipment: Symmetrix Legacy, DMX and VMax Series, Switches and Directors (Brocade, McData, Cisco), CLARiiON Legacy, VNX and VNXe Series and NAS Celerra, including hands-on to Customers on the newly installed technology.- Building bin files and handling CCA and CSI Service Requests.- Working on EMC² Softwares like Navisphere and Unisphere Family, Control Center, Solutions Enabler, Time Finder, PowerPath, Avamar and Networker.- Assisting Customers in new host configuration to access storage via (DAS, SAN, NAS and iSCSI) and upgrade planning. Show less - Performing installation, configuration, troubleshooting and proactive maintenance on the following EMC² equipment: Symmetrix Legacy, DMX and VMax Series, Switches and Directors (Brocade, McData, Cisco), CLARiiON Legacy, VNX and VNXe Series and NAS Celerra, including hands-on to Customers on the newly installed technology.- Building bin files and handling CCA and CSI Service Requests.- Working on EMC² Softwares like Navisphere and Unisphere Family, Control Center, Solutions Enabler, Time Finder, PowerPath, Avamar and Networker.- Assisting Customers in new host configuration to access storage via (DAS, SAN, NAS and iSCSI) and upgrade planning. Show less

  • Enterprise Technical Support Advisor

    Mar 2018 - now

  • Enterprise Technical Support Advisor

    Sept 2016 - Mar 2018

  • Designated Support Engineer

    Dec 2012 - Aug 2016

  • Technical Support Engineer

    Apr 2012 - Dec 2012

  • Senior Customer Engineer

    Apr 2011 - Apr 2012

  • Customer Engineer

    Jul 2000 - Apr 2011