Magnus Brehmer

Experience

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  Euopolitan

  Aug 1996 - Jan 1998

  Customer Service

  Work at Europolitan Customer Service with different kind of Customers issues and problems. A lot of different kinds of question all from billing to technical questions.

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  Europolitan

  May 1998 - May 2000

  Internet and Data support

  Responsibe Manager for helping Eurpolitans customer with mobile Internet, Fax, MMS, WAP and also Dial up connection for Internet access.

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  Telenor

  May 2000 - Dec 2016

  Implementing ITIL process Service Asset & Configuration Management at Telenor Sweden, this includes developing and setting procedures and processes to get the correct information from Telenor assets such as servers, databases, systems, software components, applications, functions and services.Set requirements and working with Telenor Sweden selected partners foreign as well as Swedish.Develop processes, workflows, good / effective way to work and ensure that they are followed.Responsible for developing and implementing new tools for control and overview of the infrastructure.Work with Discovery tools BMC Discovery tools and CMDB (Configuration Management Data Base) Mostly from the Vendor BMC* Develop and set up, KPI* Monitoring, KPI* Create a smooth and efficient way to work* Agile way of working Show less Contract• Support the organization by taking responsibility for the contracts with customers / contractors.• Negotiate internal contracts• Review and maintain contracts (internal and external).• Make demands on utilities and other needs that support the organization of the work of the Service Level Management.• Define roles and responsibilities in the contracts.• Participate in contract negotiations.Relevant measurements• Define and develop metrics and end-to-end measurements.• Performing measurements, analysis, monitoring and reporting process, the KPI and actively work with improvements in key indicators.Other• Serve as a link between our internal customers and project development.• To lead the review process of the system / service delivery and to set up the go / no-go criteria is for the delivery so that customers services are secured.• Provide feedback to the development and design team.• Managing the contract process (managing SLA Service Level Agreement) Show less

  • Service Asset and Configuration Manager

    Oct 2009 - Dec 2016

  • Service Level Manager

    May 2007 - Oct 2009

  • NOC Technician , Network Operation Center Technician

    May 2000 - May 2007
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  Telenor Connexion AB

  May 2008 - Aug 2009

  System Specialist

  For setting up a new IoT (Internet of Things) M2M company. Telenor ConnexionSetting up RFQ documents and requirements for Surveillance. Setting up Processes for Network Operation Center and documenting the processes and requirements in the areas of SLA, measurements, surveillance.

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  Comparo AB

  Aug 2017 - Apr 2018

  IT-Consult

  IT-Consult at Comparo, ITIL framework i:e Service Asset and Configuration Management, Change, Incident, Service Manager and Projectleader

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  Handelsbanken i Sverige

  Aug 2017 - Apr 2018

  Introduce , Implement, Establish routine and processes for Service Asset & Configuration Management process according to ITIL framework - best practise . Implementing and establishment for IT Service Continuity Management

  • Configuration Management Manager (Consulting assignment)

    Jan 2018 - Apr 2018

  • Continuity Manager ( Consulting assignment )

    Aug 2017 - Apr 2018
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  Cleura

  Apr 2018 - now

  KAM:Developing trust relationships with a portfolio of major clientsAcquiring a thorough understanding of key customer needs and requirements and always doing the best toexpand the relationships with existing customers. By continuously proposing solutions that meet their objectives. Obtaining and maintaining a long-term relationship is the key to success.SDM:Focuses on keeping clients satisfied with City Network services through managing projects, fixing any reliability issues, tracking service metrics, managing budgets and helping lead the professionals responsible for getting services delivered to my clients, ensuring that service level agreements get met and assisting with contract renewalI am always aiming for customer satisfaction. Show less

  • Pre-sales Manager

    Feb 2024 - now

  • Partner Business Manager

    Feb 2023 - Apr 2024

  • Key Account Manager & Service Delivery Manager

    Jun 2018 - Jun 2023

  • Project Manager

    Apr 2018 - Jul 2018