Michelle L. Bourassa

Experience

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  Keene Middle School

  Jan 2003 - Jan 2003

  Summer Maintenance Crew, Summer

  Responsibilities included working with the summer maintenance crew at Keene Middle School on various school-wide duties.

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  Piazza Ice Cream

  Jan 2005 - Jan 2010

  Manager/ Supervisor

  Supervised staff as well as trained new employees. Was a positive role model to those just entering the working force. Made sure day to day operations went smoothly. Worked on the floor and answered any questions or concerns patrons had.Purchased supplies and made toppings and products for sale and consumption. Managed the money being used throughout the day as well as bank transactions. Overall provided a delicious treat and great customer service.

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  Target

  Mar 2005 - Jan 2006

  Team Trainer, Customer Service, Cashier

  Responsibilities include, but are not limited to, set-up store for grand opening, team training, guest service and cashier duties.

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  Keene State College

  Jan 2007 - Jan 2009

  Acted as a liaison for the students and the residential life office. I provided students with information regarding campus life and the surrounding town, as well as campus resources for academics and sporting opportunities. My living on campus in the residence halls made me available 24/7. This allowed for me to offer assistance and answer questions whenever needed. As an RA I helped with the transitioning process and college life in general. Provided educational and social events for the residents to attend. These events were often to educate and bring out the students, they ranged from self defense classes to ice cream socials. These events got them to meet new people, acclimate themselves and get some knowledge in an often fun and interesting way.Provided security in the evenings when students entered and exited the buildings. Did security checks of the buildings nightly and worked directly with the campus police department. The overall position was to be there for the students regarding their residential life experience. Show less Provided assistance and data entry to Mark Schmidl Gagne who at the time was head of the Judicial proceedings at KSC. All the data entry was regarding the judicial processes at Keene State College. I would input the offenders information into the computer prior to their judicial hearing .Following the hearing I would enter the sanction that they received or did not receive. I also input the completion dates of these sanctions. I would collect information regarding the types of violations being most frequently offended and the sanctions that were placed upon students. Show less

  • Resident Assistant

    Jan 2007 - Jan 2009

  • Judicial Office Worker

    Jan 2007 - Jan 2009
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  Keene School District

  Aug 2009 - Mar 2011

  Substitute Teacher and Tutor

  Stepped in for teachers in their absence. Teach, tutor or support teachers in any way needed in the classroom.

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  SAU 29

  Jan 2010 - Aug 2010

  Human Resources Intern

  Provided service and support to the office staff. Answered telephones, filed paperwork, did research regarding purchasing. Made Power points to sell which items should and should not be purchased that would benefit the company. Worked directly with the school district staff when they came to the main office. Acting secretary when the office staff was on lunch or out of the office.

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  Clarke Distributors

  Aug 2010 - Mar 2011

  Brand Ambassador

  Sales Promotion and sampling of the beverages that Clarke's Distributes.

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  PC Connection

  Sept 2010 - Nov 2010

  VSB Sales Representative

  • Prospecting companies and clients to determine what their Information technology needs were and offering them support in those areas.• Providing them support for products that customers currently owned or assisting them in upgrading to better, more efficient or newer technology to benefit their goals and company needs.• Answering questions regarding products and software• Building computer or software system packages to suit the customer or company’s needs

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  Bai Brands

  Jan 2011 - Jan 2011

  Area Sales Manager

  • Prospecting new areas to sell and market our product.• Providing demos and sampling events for current vendors and markets.• Promote the brand name and grow the client base.• Find markets that were not being utilized to their potential and changing strategy to make the product more marketable.• Get people excited about the brand and what its all about.

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  Clarke Distribution

  Jul 2011 - Oct 2011

  Brand Ambassador

  Sales Promotion and sampling of the beverages that Clarke's Distributes.

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  Sullivan County Department of Corrections

  Oct 2011 - Jul 2014

  Correctional Officer

  • Maintain the safety and security of staff, inmates and volunteers residing and working at Sullivan County Department of Corrections• Promote personal growth and rehabilitation of the incarcerated individuals with the goal of reducing recidivism and becoming productive members of society through programming, education and counseling.• Supervise between 35-150 incarcerated individuals between the Department of Corrections and the Community Corrections Center on a daily basis

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  Franklin Pierce University

  May 2015 - Aug 2020

  • Oversee the maintenance and functionality of the residence hall that 150-300 students reside• Advisor and manage a staff of 4-8 students on; building community through interactive holistic programming: educational health and safety, social justice, nurturing development and many more• Provide leadership and support during emergency situations and policy enforcement as well as serve on an Administrative Hearing board addressing cases of sexual misconduct and gender discrimination• Support students personal and academic growth through one on one mentorship, group programming, and referring to additional resources • Manage a budget of between $600-$1,000 in an academic year for a residence hall Show less • Assists in recruitment, training, evaluating all student employees• Responsible for the oversight of day-to-day activities of subordinates and assigns responsibility for specific work or functional activities as directed by the Director or Catering Manager. • Responsible for supervising between 10-15 Summer Conference Assistants• Oversees student uniforms, time cards, work schedules and staffing.• Performs administrative duties for guest check in, check out, and billing if needed.• Oversees the key control, key packet procedure, issues with room keys, receives room keys and keeps accurate records• Sets up and breaks down meetings, events, and conferences.• Provides campus information, local attractions information and travel destinations to guests. Show less

  • Residential Experience Director

    Jul 2014 - Aug 2020

  • Summer Conference Coordinator

    May 2015 - Aug 2017
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  Cheshire County House of Corrections

  Aug 2018 - May 2019

  Counseling Intern

  • Counseling 5-9 incarcerated individuals weekly for 45-60 minutes, to include notes and supervision• Facilitate and co-facilitate group therapy to both males and females for 2 hours weekly.• Weekly one on one supervision and group clinical staff meetings• Completed 300 hours at internship site over 16 weeks.

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  Monadnock Family Services

  Jan 2020 - Aug 2020

  Counseling Intern

  Counseling 10-15 children and their guardians weekly/biweekly for individual/family therapy Facilitate and co-facilitate group therapy to female adolescents on; domestic violence, sexual assault, and self esteemShadowing and training to facilitate; nurturing parenting class to incarcerated individuals at the local jailSupporting case managers in therapeutic activity groups

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  Devereux Advanced Behavioral Health

  Feb 2021 - Sept 2021

  Clinician for MRT

  • Providing crisis intervention, counseling and de-escalation support for children up to age 24 in 3 counties.• Conducting Assessments to determine client’s need and suicide risk; ACEs and Columbia risk assessment.• Collaborating with service providers in the community to help establish needed services for the individual and the family• Providing in-home, school and telehealth services until families are connected with long term services and supports.

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  New Season

  Sept 2021 - Jun 2022

  Mental Health Counselor
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  Cheshire County Department of Corrections

  Jun 2022 - now

  Clinical Case Manager