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Néstor J. Molina Negrón

Néstor J. Molina Negrón

PC Specialist

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location of Néstor J. Molina NegrónCanóvanas, Puerto Rico

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  • Timeline

  • About me

    IT | Telecom | NOC | Data Center

  • Education

    • Cisco Networking Academy

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    • EDP College of Puerto Rico Inc-San Juan

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      Associate's Degree Computer Programming

    • Inter American University of Puerto Rico, Bayamon

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      Bachelor of Science Installation and Repair of Computeraized Systems and Networks

  • Experience

    • Medical Card System Inc.

      Jan 2009 - Jan 2011
      PC Specialist

      Provided support to the Help Desk Operators in the receipt and referral of service requests received by telephone, e-mail or personally. Provided support to the Network/System Administrators Telecommunication Specialists in the evaluation, configuration and installation of equipment and software.

    • MMM Holdings LLC

      Nov 2011 - Feb 2012
      IT Tier 1 Technical Remote Support

      Provided software, hardware, and overall network support. Serve as liaison with Tier 2 Analysts, as well as any other IT support area.

    • FirstBank

      Mar 2012 - Jul 2012
      IT Tier 1 Technical Remote Support

      Provided monitoring and support to all PR and US Virgin Island bank business lines, branches, ATM’s and telecommunication systems.Provided software, hardware, and network support when required.

    • Triple-S

      Sept 2012 - Jan 2013
      Information Systems and Technology Technician

      Systems diagnostics, part replacement, preventive maintenance, upgrading (software/hardware upgrades).

    • Hospital UPR - Dr. Federico Trilla

      Aug 2013 - Apr 2014
      Information Systems and Technology Technician

      Computer diagnostics, part replacement, preventive maintenance, upgrading (software/hardware upgrades). Provided support to the Network/System Administrators in the evaluation, configuration and installation of equipment and software.

    • Claro Puerto Rico

      Apr 2014 - Jan 2023

      Superior level support within the Company in terms of all network element maintenance. Provide technical support to installation and maintenance personnel, the Network Operations Center (NOC), Telecom Translations Department, Information Technology Services Department, Technical Support Centers, testing centers, and other areas that may refer any complex maintenance issues. Liason among Company departments and suppliers. Analyze messages related to network element functional issues and recommends corrective actions. Analyze appropriate performance and provides preventive and corrective maintenance to all computer systems (equipment and programming) associated to network elements. Perform changes and modifications in order to correct system failures. Analyze performance and provides preventive and corrective maintenance to high speed network systems and equipment, including customer premises equipment improvements. Support internal and external clients with the utmost cooperation, courtesy and commitment, offering all efforts and knowledge in order to achieve excellent results and outcomes. Vis mindre Prepare work schedules directed towards billing production runs related to wireline and wireless services, as well as data processing of other applications in production.Operate Data Center Mainframe, interpret any messages which are reflected in Mainframe console, as well as answer and execute corresponding and required actions.Monitor and maintain quality control of workflow’s related to jobs in process .Prepare daily reports and complete forms of jobs carried out. Monitor the corporate network. Vis mindre

      • Telecommunication Systems Analyst ( xDSL, GPon Back Office Analyst )

        Jan 2019 - Jan 2023

      • Network Operations Center Operator

        Jun 2016 - Jan 2019

      • Mainframe Operator

        Apr 2014 - Jun 2016

    • Puerto Rico Innovation and Technology Service

      Feb 2024 - now
      Network Support Specialist

      Documenting and testing telecommunication circuits for newly developed Puerto Rico government network.

  • Licenses & Certifications