Alif Imran

Experience

• 

  Scopetel Sdn Bhd

  Jan 2009 - now

  • Ensure that the overall operations of the NOC (network operations centre) is managed and administered efficiently with sufficient manpower and operational tools.• Analyse and forecast future requirements of the NOC i.e. systems upgrade, required software and hardware needs, knowledge base and relevant technology.• Ensure minimum downtime on all trouble tickets and to escalate the rectification process to the Technical Department upon first and second levels of troubleshooting procedures has been fully exhausted.• Monitor and report to the management on the daily network systems performance of the customers’ accounts to ensure the follow thru is coordinated well among related departments for service allocations(frequency, PSTN voice, IP Data, firewall block/allow, tunnelling and etc.) invoicing and service charges (commissioning, service termination, upgrade, downgrade and etc.)• Design and maintain a monthly roster for the NOC team on a well balanced and fair load distribution manner inclusive of duty schedule, leaves(declared and emergency) and the like.• Provide good customer relationship with excellent communication skills and pro-active actions with customers via phone and email.• Lead by example, to gain the mutual respect of team members, to uphold at all times the teamwork spirit and to ensure the current and future upkeep of the NOC. Show less 12 Hour Monitoring Shifts.Prepare & Configure equipment for new projects.Perform 1st & 2nd level Support/Troubleshooting. Notify customers for link abnormalities.Remotely manage, maintain and troubleshoot all remote sites. Exposure to NOC environment and equipment.Prepare monitoring reports.Educate other NOC staffs who never been to offshore/remote sites for more accurate fault finding. Configure, maintain devices to ensure voice and data runs smoothly.Manage, maintain, configure ServersLiaise with Satellite Operators.Configure & Maintain Up/Down ConvertersPreventive maintenance Show less

  • Hub/NOC Manager

    Mar 2014 - now

  • Hub Engineer

    Jun 2013 - Feb 2014

  • VSAT Network Engineer

    Nov 2011 - Jun 2013

  • VSAT Network Technician

    Jan 2009 - Nov 2011