Geetha Shanmugasundaram

Experience

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  Movate

  Jul 2009 - Nov 2010

  Network Support Engineer

  Network support engineer for Belkin products

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  Cognizant

  Dec 2010 - Jul 2019

  Senior Associate

  Managed large and diverse teams working under different domain areas (Incident management team, Change management team, Network team, Storage team, Applications team, Cloud team)Managed and tracked project execution to ensure successful, high quality, on time, within budget and within scope delivery of services across multiple domains.Collaborated with clients to develop goals, set priorities on deliverables according to their needs.Prepared and presented Daily, Weekly and Monthly decks to clients and Onsite stakeholders to keep them updated on the project progress.Managed Escalations from client and provided Corrective and Preventive actions for the same. Have quickly and effectively taken prompt actions and decisions and communicated the results clearly and in actionable form.Continuously worked for the development and progress of the project by working closely with the clients and regularly checking on their feedbacks and suggestions.Continuously monitored and ensured that the projects are meeting the deadlines as per SOW with complete customer satisfaction.Managed resources starting from the hiring process, mentoring them on the process and expectations, resource forecasting, resolving conflicts within the team, providing training opportunities for the team to keep them updated, tracking their progress, providing feedbacks and yearly appraisal.Handled financial management by managing both T&M and Fixed bid projects.Identified and tracked all possible risks in the project with appropriate mitigation plan. Worked on BCP as well.Conducted brainstorming sessions to identify the ideas and innovations from each team, implemented and proposed the same to the client with optimization on cost and resources. Show less

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  HCLTech

  Jul 2021 - Jan 2022

  Senior Project Manager
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  Medtronic

  Jan 2022 - now

  Software Engineering Manager