Debbie Trocchio

Experience

• 

  Chi-Chi's Mexican Restaurant

  Aug 1986 - Jul 1996

  Account/Office Manager

  Managed all money from restaurant sales and balanced books; audited other restaurants for consistent accounting.

• 

  Heritage Health Care Center

  Dec 1996 - Feb 1999

  Account/Office Manager

  Manage patients financial accounts and collections for health care center.

• 

  Aderant

  Feb 1999 - now

  • Responsible for improving and minimizing a client’s ‘period of pain’ which often occurs when a firm transitions from a dedicated PS implementation to a general Support process. • Responsible for the success of all Expert NA go-live transitions.• Work with cross functional leaders to implement a standardized transition process across all products globally.• Collaborate and partner throughout the organization to represent customer needs and optimize the customer success journey. Manage multiple Aderant product support teams, and develop more efficient and effective support processes and procedures to help increase response and resolution times, as well as improve client satisfaction. Manage support staff of 20 and support financial/accounting software.

  • Senior Manager, Support Success

    Mar 2023 - now

  • Director, North America Support

    May 2015 - now

  • Support Manager

    Sept 2013 - now

  • Support Team Lead

    Feb 1999 - Sept 2013