Laura Robinson

Experience

• 

  Courtyard Marriot

  Dec 2016 - Mar 2018

  Operations Manager

  Effectively managed over primarily the Front Desk & Bistro, while assisting with Housekeeping to maintain property profitability and increase guest satisfaction scores.· Responsible for completing daily deposits, receiving Expedia payments and Accounts Receivable· Proactively identified and fulfilled customers’ needs to ensure comfortable and pleasant guest experiences using the L.E.A.R.N. model· Responsible for departmental staffing & management, performance reviews and ensuring that new hires are properly trained according to Marriott standards· ​Fostered a professional working relationship with staff, creating a positive work environment · Excellent understanding of FOSSE PMS, Micros and Microsoft applications Show less

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  Buffalo Lodging Associates, LLC

  Jun 2018 - Oct 2022

  • Recipient of 'Leader of the Quarter' of all East Coast Licensed Partner Stores for Q3 of 2022• Our store received the 'STAR Award' in 2022, which is awarded to only seven of all Licensed Partner Stores. Stores are first nominated by their District Manager, and then approved is given by the CEO of Starbucks and a committee. • Our store received 'Team of the Quarter' of all Western New York and Pennsylvania Licensed Partners Stores for Q3 of 2021• Responsible for implementing Mobile Order & Pay in the store, which contributed to nearly 100% revenue growth from 2020 to 2021, and over 30% revenue growth from 2021 to 2022. Show less Instrumental part of the opening team of the Residence Inn Buffalo Downtown, with 105 suites, a full Starbucks on site, and a full liquor bar.· Responsible for departmental hiring, onboarding, and training. Maintains employee files, and conducts “check ins,” counseling sessions, performance appraisals, and terminations.· Regularly oversees Account Receivables, deposits, tax exempts, departmental inventories and guest billing, and budget adherence with ordering and staffing.· Exceeded all 22 evaluation categories by at least 4.7 points above brand standard. The primary evaluation category used, Intent to Recommend, was exceeded by 15.2 points.· Ensures that guest experiences are memorable and pleasant, helping to create return business and GuestVoice scores that place us within the top 5% of all 813 Residence Inn brand hotels. Show less

  • Starbucks Store Manager

    Sept 2020 - Oct 2022

  • Assistant General Manager at Residence Inn Buffalo Downtown

    Jun 2018 - Sept 2020
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  Delaware North

  Oct 2022 - now

  Business Development Analyst

  Project management of new business pursuits and renewal of existing business contracts.