Sumanyu Rosha

Experience

• 

  CDAC, Mohali

  Jun 2016 - Jul 2016

  Trainee

  Added Java to my skill set here

• 

  Fidelity International

  Jun 2017 - Jul 2017

  Technology Intern

  Worked on Voice Recognition projectWorked on JavaMongoDBSpringJSON

• 

  Fidelity International

  Jul 2018 - Nov 2021

  • Developed a Holistic View of Feedback, a business solution to enhance Customer Experience by implementing ML & NLP on feedback collated from multiple channels. The classification boostedCustomer Happiness Index by 14%.• Used text classification to automatically assign user tickets to corresponding teams for reducing the time to resolution for the internal IT/infra teams. • Developed Cloud-based REST APIs to provide solutions around Account Opening, Maintenance, and Deletion to customers using Spring Boot and Java microservices.• Worked alongside Business Analysts to gather business requirements and plan a road map for the successful integration of new product ideas in the existing system. • Worked in the Production Support team to resolve customer issues caused due to service failures or data issues.• Wrote Python scripts to automate manual periodic tasks thus reducing manpower and time taken.• Worked as a part of the Campus hiring team to provide placement insights from college students' perspectives for improving the Graduate hiring program.

  • Analyst Programmer

    Sept 2020 - Nov 2021

  • Programmer

    Jul 2019 - Sept 2020

  • Graduate Programmer

    Jul 2018 - Jul 2019
• 

  BOLD

  Nov 2021 - now

  • Worked on a Template Ranking project for a resume website by making use of Reinforcement Learning. Used Epsilon Greedy approach to rank the templates. Generated an uplift in conversion rate, resulting in additional revenue.• Worked on the feature engineering and data pipeline creation for the customer conversion project. Used predictive modeling to show personalized pricing on the payment page. Generated a lift in sales, contributing to increased revenue.• Worked on Customer Chargeback Prediction problem to flag customers that can apply for a chargeback and thus reducing the potential cost of bank penalties.• Worked on a POC for designing template skins in HTML/CSS by just using a FIGMA JSON file with the help of Chat GPT Turbo. • Created a tool for the SEO team to automatically redirect old URL links to new URL links during migration activity. Used Universal Sentence Encoder for providing a semantic match and the Longest Common Subsequence algorithm for providing a keyword match. Show less

  • Senior Software Engineer, Data Science

    Nov 2023 - now

  • Software Engineer, Data Science

    Nov 2021 - Nov 2023