Karnati Jayaraj

Experience

• 

  Victorian Electoral Commission

  Nov 2022 - Dec 2022

  Election Counting Leader

  In my role as a Counting Team Leader at the Victorian Election Commission, I assumed a leadership position overseeing a team of counting officers during a critical electoral process. My responsibilities included directing the team, keeping scrutineers informed of procedures, supervising ballot papers throughout all activities, completing assessment documentation for counting staff, and overseeing the distribution of preferences.Key Contributions:Directed a team of counting officers, ensuring the accurate and efficient counting of ballots.Kept scrutineers informed of procedures at each stage of the count, maintaining transparency.Supervised ballot papers throughout all activities, adhering to strict electoral guidelines.Completed assessment documentation for counting staff, contributing to a comprehensive record of the process.Oversaw the distribution of preferences, ensuring accuracy in the task.My experience at the Victorian Election Commission has provided me with a deep understanding of the electoral process, attention to detail, and effective leadership skills in a high-stakes and time-sensitive environment.#CountingTeamLeader #ElectionProcess #Leadership #Accuracy #TeamManagement #VictorianElectionCommission Show less

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  HOBAN Recruitment

  Jan 2023 - now

  Customer support F2F

  In my role as a Customer Service Representative at Hoban, I thrive on delivering exceptional customer experiences in a face-to-face setting. My responsibilities encompass handling customer inquiries and suggestions with courtesy and professionalism, actively listening to concerns, and ensuring prompt resolution. I maintain customer satisfaction through forward-thinking strategies focused on addressing needs and resolving issues efficiently.**Key Contributions:**- Handled diverse customer inquiries and provided courteous and professional assistance.- Actively listened to customers, swiftly addressing concerns, and escalating major issues to supervisors when necessary.- Implemented forward-thinking strategies to maintain high customer satisfaction levels.- Processed customer service orders promptly, contributing to increased customer satisfaction.My experience at Hoban has sharpened my interpersonal skills, allowing me to adapt to various customer needs and provide tailored solutions. I am dedicated to maintaining a positive and engaging customer service environment and contributing to the overall success of the team.#CustomerService #FaceToFaceSupport #CustomerSatisfaction #ProblemResolution #TeamPlayer #Hoban #Customersupport Show less

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  University of Melbourne

  Oct 2023 - now

  Information Technology Support Officer

  As an IT Support Officer at the University of Melbourne, I play a pivotal role in ensuring the seamless operation of our technological infrastructure. My responsibilities include installing and configuring hardware and software, testing and evaluating new technologies, and diagnosing and resolving software or hardware issues. I am committed to providing top-notch technical support to end-users, both in person and remotely, contributing to the overall efficiency of our IT systems.**Key Achievements:**- Successfully installed and configured hardware and software, ensuring optimal functionality across various departments.- Conducted regular system maintenance activities, including updates and security checks, to uphold peak performance and data integrity.- Developed comprehensive documentation, user guides, and training materials, enhancing the understanding of IT procedures among end-users.- Collaborated with cross-functional teams to address complex technical issues and contributed to the successful implementation of IT projects.My experience at the University of Melbourne has not only deepened my technical expertise but has also honed my communication skills, allowing me to convey complex technical information in a clear and concise manner to diverse audiences. I thrive on providing excellent customer service and ensuring a positive and efficient experience for all end-users.I am proud to contribute to the university's IT environment, supporting its mission and goals through the effective use of technologies' remain committed to staying abreast of industry trends and advancements, further enhancing our IT capabilities.#ITSupport #TechnicalSupport #TechnologyInfrastructure #CustomerService #Documentation #Collaboration #UniversityofMelbourne #ITProfessional Show less