Sabbir Riyadh

Experience

• 

  Grameenphone Ltd

  Mar 2011 - Jun 2015

  Senior Apprentice

  • Giving support as per requirement for supervision. Also worked under Business System Management (BSM) to solve IT related problem in work station. • Giving support as per requirement for networking issues in workstation.• Provide one-stop quality Customer Service over phone to ensure positive customer experience.• Sale through inbound and outbound contacts. • Proactively aware/inform customers regarding our products/service • Capture customer insights and escalate critical issues / complaints and provide timely feedback • Maintain targeted KPI on a regular basis • Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Grameenphone brand image. • Worked in a team and maintain a team as a team captain. Show less

• 

  Azuretech Bangladesh

  Sept 2015 - now

  >Develop a growth strategy focused both on financial gain and customer satisfaction>Conduct research to identify new markets and customer needs>Arrange business meetings with prospective clients>Promote the company’s products/services addressing or predicting clients’ objectives>Prepare sales contracts ensuring adherence to law-established rules and guidelines>Keep records of sales, revenue, invoices etc.>Provide trustworthy feedback and after-sales support>Build long-term relationships with new and existing customers>Develop entry level staff into valuable salespeople Show less

  • Assistant Manager Business Development

    Sept 2015 - now

  • Assistant Manager Business Development

    Sept 2015 - now