Leanne Levine

Experience

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  GREENHALGH'S CRAFT BAKERY LIMITED

  Jan 1991 - Oct 1994

  Sales Assistant

  Responsibilities included customer service, cash handling and stock control/rotation.Cleanliness and hygiene was very important.

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  Casa Nostra, Italian Restaurant

  Sept 1992 - Oct 1994

  Waitress/ Barmaid (part-time)

  Duties included customer service, cash handling and food preparation.Teamwork was a major feature.

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  Northern Rock Building Society

  Oct 1994 - Oct 1996

  Customer Services Officer

  Provided customer service through mortgage and savings related queries from customers.Provided cashier services.Fulfilled administrative role with respect to the processing of mortgage applications.

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  Norweb Plc

  Oct 1994 - May 1996

  Clerical Assistant, Creditor Payments Section

  Expedited payment to Norweb's suppliers within their payment terms.Adhered to Norweb's payment criteria i.e. goods or services received, prices charged correct and claiming all monies due (via credit notes) for any variances on invoices or promotional/service allowances.Responsible for own range of suppliers.Liaison with both Norweb personnel and suppliers either by phone or in person.Experience of payment of staff expenses, petty cash reimbursement to Norweb's 158 shops and stores. Show less

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  NatWest

  Oct 1996 - Oct 2004

  Passed Shadow Customer Adviser Accredition.Responsible for Service Quality.Sales and service role. Promoted youth accounts through school banks and educational sessions on banking and money management- opened four school banks and over 400 new accounts within the first two months.Promoted and participated in Face2Face with Finance. A programme which increases levels of financial literacy amongst young people. Lead, motivate and coach the cashiering team. Achieve retail service standards and a positive customer focused service culture.Manage, adhere to and act as a point of reference for the cashiering team and customers in relation to bank processes, procedures and requirements in order to minimise risks/costs and maximise retention opportunities.

  • Service Quality Manager/Customer Services Officer/ Shadow Customer Adviser

    Oct 2002 - Oct 2004

  • School and Student Liaison Officer

    Jan 2002 - Sept 2002

  • No. 1 Cashier / Customer Services Officer

    Oct 1996 - Dec 2001
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  Royal Bank of Scotland

  Oct 2004 - Oct 2010

  Relationship Managers Assistant

  Providing one to one support to a Business Development Manager.Responsible for processing business loans and overdrafts from sanction to completion, following the correct processes and adhering to accuracy guidelines.Central point of contact for the customer in relation to their new loan or overdraft. Liaising with internal functions such as the Business Lending Unit and the Documentation Department, solicitors, valuers and Relationship Managers to ensure a smooth application process.

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  Future Williams & Glyn Team - RBS

  Oct 2010 - May 2016

  Commercial Support Manager

  Provide one to one support to Commercial Relationship Manager, this includes sales, service and administrative duties, in order to maintain a portfolio of customers.Able to complete the customer 'on-boarding' procedures including know your customer and know your business requirements.Processing credit applications including following drawdown procedures, security and credit documentation.Achieving cross sales targets and working with product partners.Reviewing outstanding customer service by liaising with other departments to achieve a positive customer experience.Maintaining customer records, ensuring all details are up to date.Making regular customer service calls to measure service and work to improve customer relationships. Show less

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  Royal Bank of Scotland

  Jun 2016 - Mar 2018

  Assistant Relationship Manager

  Assistant Relationship Manager - Mid Corporate office

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  Future Williams & Glyn Team - RBS

  Mar 2018 - Nov 2021

  Relationship Support Manager
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  Pay.UK

  Nov 2021 - now

  • Product Delivery Analyst

    Dec 2022 - now

  • Service Line Officer

    Nov 2021 - Dec 2022