Udaya Arul Selvan. A

Experience

• 

  Accenture

  Dec 2006 - Mar 2012

  Sr.Network Engineer

  -Been to Manila (Philippines) to do the network setup.-Provided Level 2 support and troubleshooting of the network issues -Providing Network Support for 1000+ users -Managing remote network in Hyderabad, Chennai & Monterrey.-Configured CISCO switches & Routers during expansion.-Configured ACS 4.2 & 5.2 for TACACS.-Configured Radius server with ACS 4.2 for 802.1x Authentication.-Ensuring the network issue is resolved within the SLA.-Lead stakeholder for the project , planning, designing, discussion & implementation-Acting team lead to ensure smooth functioning of operations.-Transitioned project from one location to another within the given timelines.-Front end internal, external & client audits and work towards closure of findings-Met customer expectations by the timely delivery of all network services per the defined OLA-Prepare and ensure accuracy of documentations, procedures, manuals & check lists.-Creation and maintenance of process documents, SOP’s & checklists.-Owner for maintaining the asset database for all the network devices for Bangalore, Chennai, Hyderabad, Monterrey & Manila.-Served as the initial point of contact for all network related matters.-Created Knowledge Base which serves as documents on network troubles and resolutions to use it in future. Show less

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  GENPACT

  Jun 2012 - Jun 2014

  Consultant

  -Provided L3 Network Support for the client operating in 28 branches.-Did 8 New Branch Office setup & 2 office move with zero noise from customer.-Front-end all the activities starting for getting the quote for devices, circuits & commissioning it as per the timeline & making the site go live before the committed date. -Direct contact with client in updating all the current/planned activities & seeking help if required.-Provided 24/7 support to the client to assure them with less impact.-Planned & ensured committed timeline to complete Change Requests is met at all times.-Ensured the process is strictly abided in all change requests implementation.-Responsible for owning the new setup end – to – end , starting from suggesting the design, till procuring what devices to buy for the setup to get optimized performance with less cost.-Individual contributor for all switching and routing activities.-Provided L2+ support for ASA firewall-Provided on Call support for Sev1 & Sev2 issues.-Worked with the vendor in implementing site-site VPN between two sites.-Prepared & maintained all the key trackers to run the day to day operations smoothly.-Regularly followed up with vendor in times of issues to get it fixed & to publish the RCA/RCCA.-Coordinating with the ISP’s in terminating the Internet/MPLS link within the agreed timeline.-Following up with Cisco to initiate the RMA & to ensure the faulty devices are returned back to the vendor as per the timeline.-Maintaining a cordial relationship with all the vendors to ensure the support is received & escalates if necessary to get that fixed to ensure less impact to the business.-Maintaining proper inventory to ensure smartnet is renewed with CISCO on time.-Acknowledging the tickets, keeping the user informed about the status & closing as per the defined SLA’s. Show less

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  BT Global Services

  Jun 2014 - Dec 2015

  Analyst

  •Identify, understand and document clients existing networking and outsourcing requirements; provide technical design support during the bid phase, design & implementation phase•To produce and implement detailed designs in accordance with the agreed network design architecture •Assist TDM/Sr.TD in correctly scoping the WP based on technical understanding of the SoW•Follow process and practices of CDH to ensure the appropriate designs for customer requirements•Produce cost-effective technical solutions in order to achieve Design Hub's business objectives•Picking right choice of solutions technologies / services to best fit our client’s requirements•Ensure good configuration management of design artefacts – version control, records of reviews, filed on central servers rather than own PC.•May be required to engage with the customer at a low level typically at designer/developer level•Assess technical risk on and before implementing the design•Work towards achieving maximum utilization and customer satisfaction•Gather and act on peer reviews of design artefacts before releasing outside the Design Hub•To actively support, at all times, company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information•Keep abreast of latest technologies – be aware of the pros and cons of using new or untried solutions Show less

• 

  Cisco

  Dec 2015 - May 2017

  Customer Support Engineer III

  Designated to customer network to proactively monitor, review and drive the resolution of all customer Service Requests. Responsible for the Operation part of the network lifecycle - Network Planning, Design, Implementation, Operation and Optimization (PDIOO). Provide support for highly complex Network Upgrades and Network Migration activities. Perform root cause analysis and diagnosis of highly complex networking problems. Build simulated networks in test labs to resolve highly complex problems. Partner with Network Optimization Support (NOS) engineer(s) in providing service and support. Function as a mentor to train other HTEs as well as real-time escalation response for support issues for Advanced Technologies under your charter. Understand customer’s business goals and how the network operations support those business goals. Possess detailed knowledge of customer’s network and ensure that the information is documented for HTTS TAC. Develop and maintain strong relationship with customer and other Cisco teams. Introduce new ways of working. Act as the main focal point for highly complex network problem resolution. Show less

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  Amazon Web Services (AWS)

  May 2017 - now

  Be responsible for deploying network infrastructure across all network fabrics that supports the Amazon Retail Service, Kindle, Payments and multiple AWS services.Scale the network across multiple global DatacentersDrive scaling of current network designs to meet the demand of our customers.Create and improve simple, repetitive deployment processes that increase both velocity and quality of delivery.Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.Create and update our network standards and ensure that the network is deployed to these standards.Create and implement changes on the network.Work closely with automation teams in defining the tools that allow us to scale at unprecedented volume. Show less

  • Manager Network Engineering ( NDM III)

    Dec 2024 - now

  • Manager Network Engineering ( NDM II )

    Jan 2022 - Nov 2024

  • Network Development Engineer II

    Oct 2019 - Dec 2021

  • Network Development Engineer I

    May 2017 - Sept 2019