Thomas Fleming

Experience

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  Cinema Killarney

  Jun 2017 - Dec 2020

  Floor Manager
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  Escola Turbula

  Jan 2019 - Jun 2019

  English Teacher
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  Amazon

  Jun 2021 - Dec 2023

  Compliance Investigation Specialist with German

  Primary responsibilities:- I worked as part of a small team that took on escalated tasks and urgent cases from top tier management.- I acted as POC for high-profile clients regarding their KYC reviews, escalations and any compliance issues that occurred.- This role involved performing compliance reviews and deep-dives in order to collect as much information as possible.- This resulted in a timely and effective implementation of compliance practices and seamless onboarding and retention of clients.Other responsibilities include:- Reviewing and verifying information provided by sellers registering on the Amazon Platform.- Acting as the sellers first Point of Contact for any verification queries.- Maintaining quality assurance controls by providing regular feedback on SOPs and operational processes.- Delivering effective performance in-line with investigator goals for quality and productivity.- Liaising with other departments to ensure successful onboarding of sellers onto the Amazon Platform.- Resolving escalated cases and cases that need deeper review.- Taking initiative to make timely, practical, and effective decisions.- Fostering cross-functional and cross business teamwork.- Developing and maintaining good working relationships with others. Show less

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  Self-employed

  Oct 2022 - Nov 2023

  Freelance Writer
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  Alter Domus

  Nov 2024 - now

  RC/MLRO Support Officer