Vanitha Kurma

Experience

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  HCLTech

  May 2014 - Apr 2017

  Business Analyst

  • Execute day-to-day product development activities across design, development, deployment, and stakeholder communication.• Program managed & led the creation of a cross-functional client engagement model.• Coordinated with stakeholders and scrum teams to adopt and utilize an agile methodology while performing systems analysis and design.• Gathered business requirements and documented corporate workflow processes focused on data protection &privacy.• Facilitated user acceptance testing and leveraged skills to automate current business processes while transitioning to a new privacy tool.• Utilize SQL, Excel, and Power BI to provide visualization and insights into customer inventory.• Create custom JQL filters and dashboards as needed.• Coordinated all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning• Collaborate with product owners in the business and end-users to conduct root-cause analysis on metrics movements that affect the operational performance of the systems.• Managed product roadmaps, scope, and timelines for product lifecycle including business and product requirements, process workflow, functional specifications, technical design, use cases, test cases.• Conducted business requirements analysis with external clients using stakeholder interviews and focus groups to define the scope.• Worked cross-functionally with executive leadership, sales, and warehouse teams to understand customer pain-points and translate those pain-points into actionable user stories. Show less

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  Secure-24

  May 2017 - Feb 2020

  Salesforce Business Analyst

  • Worked on Agile Scrum Methodology for Salesforce implementation. Followed the iterative Agile scrum methodology throughout the SDLC – facilitated daily scrum meetings, sprint planning meetings, sprint review meetings, and sprint retrospective meetings.• Engage client to gather Business requirements/business rules and ensure alignment with development teams.• Designed future state process flows and presented it to the business team and engaged them to review and provide feedback for changes.• Leveraged Jira to enter user stories and track the progress of stories.• Groomed user stories daily with the vendors and business identify gaps or changes required to existing requirements.• Integrated, supported and administration of Salesforce Platform tools, including AppExchange, Collaborative, Mobile and Cloud options.• Configured Salesforce one app and Setup SSO for mobile sign in• Worked on Collaborative - Leveraged Salesforce Chatter for the teams to communicate with each other.• Configured library and provided access to users to share documents internally to individuals or • Designed the security model in Salesforce and configured profiles, permissions sets, and Role hierarchy.• Analyzed and responded to any issues in salesforce from the sales and marketing teams.• Worked with sales team to streamline Opportunity management and activity reporting.• Created various approval process and workflows.• Designed Email templates that were used in workflow rules and time-triggered workflows.• Responsible for data migration using Apex Data Loader in Salesforce.com.• Tracked bugs logged in Jira and communicated the same with the developers and partners to resolve the bugs.• In charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development team Supporting UAT with testers• Resolve issues during and after the Go-live of the technical solution. Show less

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  Pacific Gas and Electric Company

  Sept 2020 - Jul 2022

  Salesforce Business Analyst

  • Collaborated with stakeholders to translate concepts into business requirements and proposed solutions For Field Service Lightning, service cloud applications from scratch.• Actively worked with the Product Owner with Stakeholders & Agile teams to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business.• Gather and analyse customer requirements to create a detailed business analysis.• Develop business process models and create process flow diagrams.• Identify areas of improvement in existing processes and suggest solutions.• Collaborate with stakeholders to develop detailed project plans.• Work closely with developers to ensure accuracy of Salesforce implementations.• Validate system configurations and customizations to ensure they meet business requirements.• Develop and execute test plans to ensure quality of Salesforce implementations.• Worked on the jira for capturing User stories and updates on issues and bugs.• Analyzed the business processes for the three divisions in the organization that are using sales force.• Redesigned the old sales force architecture to new design based on best practices.• Planning and working on Proof of concepts and eventually leading the team through the transition to Salesforce Lightning.• Documented all manual configuration steps For Amazon CTI Steps • Collaborates with CRM system developers to maintain, create, and update user roles, security, profiles, workflow rules, etc• Managing the Salesforce configuration in different sandboxes, QA, UAT.• Worked on Generating custom reports and dashboards.• Involved in Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce.• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy. Show less

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  Honda

  Aug 2022 - now

  Salesforce Business Analyst

  • Analyzing customer requirements to create customized solutions on the Salesforce platform.• Develop and document technical designs and business processes in Salesforce industry. • Developed custom reports and dashboards for manufacturing and operational uses. • Ensured accurate data by coordinating and managing quality assurance and data validation processes.• Collaborate with internal teams and external stakeholders for the smooth implementation of new Salesforce Cloud business solutions.• Worked on Agile Scrum Methodology for Salesforce implementation with iterative sprints system throughout the SDLC – facilitated daily scrum meetings, sprint planning meetings, sprint review meetings and sprint retrospective meetings.• Involved in CRM processes like Design, development, planning, testing and integration of Salesforce Cloud services, data, and accounts. • Perform Gap Analysis to identify process inefficiencies and provide appropriate solutions.• Created Profiles, Role Hierarchy, Permission Sets, Sharing Rules, Record Types and Page Layouts, Workflows and Approval.• Designed, and deployed the Custom Objects, Custom Tabs, Validation Rules, Workflow Rules, Auto-Response Rules, and Page Layouts to suit to the needs of the application.• Developed and deployed workflows and approval processes for opportunities and products/assets and mass delete/transfer records using Data Management.• Configured SFDC using Workflows, Process Builders, Validation Rules, Reports & Dashboards, Customer • Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.• Worked on service cloud implementation.• Worked on chatbot setup requirements, call centre setup, case routing web to case email to case inbound and outbound setup, Omni channel, and Queues. Show less