Birgit Præst

Experience

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  Sonofon

  Aug 1993 - Nov 1996

  Roaming Coordinator and Customer Service

  Roaming assistant (01/1996-11/1996)Secretary to CEO and Legal (08/1995-01/1996)Accountancy, assistant (08/1994-08/1995)Customer Service (08/1993-08/1994)

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  Datalog GmbH

  Feb 1997 - Aug 1999

  Microsoft Select Coordinator Sales

  Responsible for the order handling of Microsoft Select licences to major account customers, responsible for the development of an order handling system, updating of price lists, preparation of quotations, purchase of handbooks and CDs, reporting of Microsoft licences via Internet-tool, billing of licences

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  Telefònica o2 Germany GmbH & Co. OHG

  Sept 1999 - Oct 2005

  Roaming Coordinator

  Responsible for contact to new roaming partners and negotiation and signature of standard roaming agreements, supervision and coordination of IREG and TADIG tests to commercial start, administration of test SIM cards, administration of documentation and agreements, responsible for development and update of a roaming database, responsible for implementation of Prepaid Roaming via USSD & CAMEL, officially representative at BARG and RING conferences.

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  COMLOG A/S

  Aug 2006 - Jun 2008

  Sales Supporter Germany

  Back office Sales and Order Management for the German M2M telematics market (incl, Canvas calling, Meeting booking, Quotations), administration of SIM cards, participation in implementation of a new CRM system, participation in sales fairs.

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  Telenor Norge AS

  Jun 2008 - Jul 2012

  Responsible for Telenor Nordic (Norway, Denmark, Sweden) specific roll-out of planned roaming services according to agreed targets, daily contact internally towards IREG- and TADIG testers and externally towards roaming partners for all day-to-day issues related to roaming services Responsible for technical analysis and trouble shooting of high level customer complaints for Telenor Denmark, incl. check of network raw data from the switch, TAP files check in TTT, IMSI/terminals check, control of logs in internal systems for various VAS services (incl. SMS, MMS, GPRS), control of prices and customer usage, participation in ad hoc projects for solutions of errors/problems. Working out of Denmark to help the start up of a roaming department in the Telenor daughter company Uninor in India, being the interface to new roaming partners and responsible for negotiation of standard roaming agreements (62 agreements closed in 1 year), supervision and coordination of IREG and TADIG tests until commercial start, one visit to New Delhi during the period. Interface to new roaming partners and responsible for negotiation and signature of standard roaming agreements, supervision and coordination of IREG and TADIG tests until commercial start, administration of test SIM cards, administration of documentation and contracts, internal and external contact point for all roaming issues.

  • Roaming Coordinator

    Jun 2011 - Jul 2012

  • Senior Coordinator

    Jul 2010 - Jun 2011

  • International Roaming Coordinator

    Jun 2009 - Jun 2010

  • International Roaming Coordinator

    Jun 2008 - May 2009
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  Telenor, Global Wholesale

  Jun 2011 - Dec 2021

  Responsible for executing on the Roaming Roll-Out plan for all Services for all Scandinavian Telenor Business Units in close cooperation with our Asian Business Units, including daily support to Roaming Coordinators, keeping track of roll-out progress vs plan, report deviations, monthly status reportingSimplify and streamline all roaming roll-out processes (describe, document, maintain) in the Roaming Test CentreOptimize use of our Roaming Management System and relevant modules in the roll-out processOnboard new Telenor Business Units and external customers into the roll-out processes of Telenor Roaming Centre structure and training of new employees/customersAgreement expert incl. common agreement signature process and WAGREE representative Show less Responsible for roll-out of planned roaming services according to agreed targets with the Telenor Business Units, daily contact and coordination internally towards IREG- and TADIG testers and externally towards roaming partners for all day-to-day issues related to roaming servicesResponsible for maintaining high Telenor competences and expertise in all international roaming agreements related areas and participation in external GSMA working group WAGREE, keeping documents up to date and simplifying processes and systemsResponsible for the Contract Management of IOT Discount Agreements, organizing signature on global level, as well as global contact point for negotiators, negotiating minor agreements and helping out with drafting of the Discount Agreements (until 2015) Show less

  • Implementation Manager Scandinavia, Global Roaming Roll-Out

    Apr 2019 - Dec 2021

  • Global Roaming Coordinator

    Jun 2011 - Apr 2019
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  Airmaster

  Jan 2022 - Oct 2023

  Sales Supporter Export

  Back Office Sales Supporter for Export markets (mainly German speaking, France and UK):Maintaining Customer Relations, offer and order management as well as handling complaints, coordinating freight bookings, Dynamics 365 CRM & Business Central userEnergy-efficient decentral ventilation solutions with high heat-recovery

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  Nuuday

  Nov 2023 - now

  Roaming Manager