Adan Vera

Experience

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  IShop Apple Retailer

  Jan 2009 - Dec 2009

  Sales Representative

  • Assisted and coordinated the opening and inauguration of the store.• Serviced existing accounts, obtained orders, and established new accounts.• Kept management informed by submitting activity and results reports.• Monitored competition and recommended changes in products, service, and policy byevaluating results and competitive developments.• Resolved customer complaints by investigating problems; developing solutions; preparingreports and making recommendations to management.• Maintained a professional level of technical and product knowledge. Show less

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  Teleperformance Mexico

  Jan 2010 - Dec 2010

  Customer Service Representative

  • Obtained several excellence performance awards by assisting customers.• Maintained high levels of quality assurance and information security and privacy.• Opened and maintained customer accounts and records.• Resolved product or service problems by clarifying the customer's complaint; determining thecause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

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  Hewlett-Packard

  Feb 2011 - Dec 2012

  • Drew charts and graphs, using computer spreadsheets, to illustrate technical reports.• Monitored developments in the fields of industrial technology.• Interpreted data on price, yield, stability, future investment-risk trends, economic influences, andother factors affecting internal programs.• Informed procurement decisions by analysing financial information to forecast business, industry,or economic conditions.• Presented reports on general economic trends, individual corporations, and entire industries.• Contacted brokers and purchase investments for companies, according to company policy. Show less

  • RMA Coordinator / Buyer

    May 2012 - Dec 2012

  • Commodity Support Analyst

    Feb 2011 - May 2012
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  National College of Business Administration (NCBA)

  Apr 2013 - May 2015

  Student Administrator

  • Created information management systems that helped to achieve an unprecedented 400% growth in student population and opening of 2 new branches.• Implemented and managed students’ online requests and inquiries, attendance records, class- lists, internal communication and project records.• Administered the entire 'student lifecycle’ and student records.•Assisted with policy and planning, recruitment, academic committees, alumni relations,examination processes, quality assurance, supervising staff, educational, social, and marketingactivities.• Prepared reports and statistics for internal and external use.• Collaborated with other institutions, external agencies, government departments. Show less