Sourabh Kumar

Experience

• 

  Focus Academy For Career Enhancement

  May 2015 - Oct 2015

  Associate Trainer

  I got selected through CAMPUS RECRUITMENT. I have joined this company as it was the 1st job that I was offered. I have trained several college students to fill the gap which was between a student and a company. Interacted with several students, got the points where they were lacking, worked on those areas with my seniors and provided the best solutions for the same cause. Provided motivation to try several opportunities and never give up spirit.

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  Sutherland

  Mar 2016 - Jan 2018

  Technical Support Specialist

  I was selected as front line agent and have worked on all the hardware part of Dell Latitude, Vostro and OptiPlex models. Along with that I have gained the knowledge for the operating systems like win 7, 8, 8.1, 10 and win 10 creator (LATEST UPDATE). The skill and training which I received was very helpful which I have utilized in the work and gave my full support in the growth of the organization. Within this period of time, I interacted with several clients, resolved their issues. I have made sure that all client receive the best support for their issues. Demonstrated problem solving skills for the best resolution. Gained experience in a phone based remote role. Got familiarity with computer technology. Proficient with applicable software application like MSOffice (Excel). Show less

• 

  IndusInd Bank

  Jan 2018 - May 2018

  Assistant Manager
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  CGS (Computer Generated Solutions)

  May 2018 - Jun 2022

  • Team Lead

    Jul 2020 - Jun 2022

  • L2 Support Engineer

    May 2018 - Jul 2020
• 

  Concentrix

  Jun 2022 - now

  Assistant Manager