Rashmi Kadam

Experience

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  Tech Mahindra

  Jun 2007 - Aug 2009

  Technical Associate

  • Involved in the second line support (monitoring and service improvement) of British Telecom’s Open-Reach Customer Relationship Management.• As part of the application support group, assisting in the various Deployments of Siebel application on the live environment (SOLARIS), monitor the Siebel components to ensure smooth working of the application and also monitor the progress of orders and Service Requests raised on PSTN Lines.• An important part of my work is also to liaise with the various other teams. Involved in the project (backend development, solution design. Helpdesk, end–to–end delivery, business analysis team, etc.) to come up with solutions and set up processes for quicker progression of orders placed by customer and over–all service improvement.• In-charge of investigating the various database and workflow errors that occur during the exchange of information with various interfaces to Siebel Application.• Developing various UNIX scripts for generating MIS reports used for Business Analysis. Show less

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  Hoshan Est.

  Jan 2010 - Apr 2011

  Purchase Sales Inventory Coordinator.

  • Ensured that the Brand Platform is maintained and the brand stays true to its value and positioning.• Managed the penetration and development of the new items in the market.• Helped increase the brand identity and awareness for a specific product.• Assisted in maximizing the target customer's awareness of the brand.• Have worked in SAP interface to manage the stock for different Brands.• Looked after Liquidation of Aging Item.

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  Mannai Corporation

  May 2011 - Oct 2013

  Software Consultant (PMO Specialist)

  • Establishing Project Methodologies, Project Tracking and Project Support.• Collecting Program Status Information, an update cycle of work plans, issues and changes.• Consolidation and analysis of the data collected from program status information, comparing results with baseline and communicating status to the management for review.• Implementing Corrective Action, if required through the process of change management. • Responsibility to gather and archive project experience and reusable data to improve project management.• Aims at ensuring standardization, reducing duplication and leveraging resources such as people, technology, and communication.• Maintaining the CMMI3 Level within the organization (Performing audits for Quality assurance, Metrics collection and evaluation). Show less

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  UCSC Extension Silicon Valley

  Jan 2015 - Aug 2015

  Student

  Courses:• Software Quality Assurance and Testing (3396)• Software Testing: Techniques, Tools and Practices (20501)• Python Programming for Beginners (20776)• Linux, Introduction (2215)• Introduction to Web Programming: JavaScript and PHP (30298)• Python for Programmers (3064)• Java Programming for Beginners (5185)• Perl Programming - Comprehensive (2110)• Web Application Testing, Comprehensive (30355)• Object-Oriented Analysis and Design (0774)• ISO 9001:2015 Comprehensive (30325) Show less