MONISHA MOHANDAS

Experience

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  Cognizant

  Oct 2014 - Nov 2017

  Business Analyst

  Gathered and documented client requirements, business needs and project objectives, via feedback sessions and client meetings.• Engaged with client to gather software requirements/business rules, and ensurealignment with development teams to migrate system• Translated stakeholder requirements into over 10 different tangible deliverables such asfunctional specifications, user cases, user stories, workflow/process diagrams, dataflow/data model diagrams• Drafted and maintained business requirements and align them with functional andtechnical requirements.• Sourcing data and using various data provisioning tools to order data into data sets forinteractive analysis• Identified and replicated intricate and inconsistent issues, analyzed them, prepared rootcause analysis (RCA) reports, found the root cause and fixed them after proposing the solution to client• Have Excellent writing and communication skills, including the ability to communicate complex technical information clearly and concisely.• Create reference data custom groups and hierarchies that support multiple innovative business use cases from single sets transactional data.• Have proved ability to innovate and suggest new approaches to solving problems or meeting requirements• Ability to work independently and as part of a team• Produce a variety of scheduled and ad hoc reports for internal and external requirements• Program Analysis (Business Consulting practice). Show less

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  Planafin

  Feb 2019 - Oct 2019

  IT Business Analyst at Al Futtaim

  • Gathered and documented client requirements, business needs and project objectives, via feedbacksessions and client meetings• Created and executed test plans including documenting results while working closely with Developersto resolve issues• Create and maintain the management system to improve the operational performance• Partnered with business leaders to establish or improve necessary Key Performance measures anddevelop optimized solutions for delivery of all measures• Engaged with client to gather software requirements/business rules on having Finance modulemigrated from existing SAP system to ANAPLAN for Al Futtaim, Dubai.• Have been point of contact for Planafin FZE clients namely Chaloub and Al Ghurair group in UAEregion.• Develop and maintain a framework for reporting product performance on a daily, weekly andmonthly basis. Report market performance on a monthly basis• Knowledge and Practical experience in SQL and Power BI• Have been actively part in analyzing business requirements and converting it to technicalrequirements by coordinating with the technical team Show less

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  OILMARK INTERNATIONAL

  Nov 2019 - now

  Business Analyst/Project Coordinator

  • Schedule, Plan and lead requirement gathering and review meetings. Communicate key decision and action items• Monitor project progress and creating project status reports for client and stakeholders.• Analyze existing software applications to understand and document functionality• Work with product owners, design and development team to convert business requirement into developer friendly specification• Analyze third party APIs, and other methods of data exchange required for project• Managing project management documents such as the project plan, RFQ, BRD, HLD, LLD, scope statement, Project update document, project completion document, warranty document and project signoff.• Hands on experience in Microsoft Word, Excel, Teams, Outlook, Visio and ZOHO• Hands on experience with the ticketing tool-Freshdesk and its complete operation• Reviewing project plans and scheduling Engineers daily for different projects and managing all their Meetings throughout the project life cycle• Liaise with vendor, clients, service team whole over the project life cycle• Arranging meetings with the internal team and customer, gather requirements across all functions• Coordination between different department – business team, accounts, procurement and the IT service team for the smooth service delivery• Support team members when implementing risk management strategies and Explores opportunities to add value to job accomplishments.• Persuade internal and external stakeholders of the benefits of new technology or strategies• Ensured projects adhere to frameworks and all documentation is maintained appropriately for each project.• Chair and facilitate meetings where appropriate and distribute minutes to all project team members. Show less