Jennifer Gonzalez

Experience

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  United States Air Force

  Mar 2011 - Mar 2013

  Department Manager, TRICARE Operations

  • Managed patient care administration functions, overseeing the outpatient records section, referral management section, and appointment call center. Orchestrated the family member relocation clearance program for all U.S. forces across three countries, coordinating $1.4 million in care, medical evaluation boards, and enrollments for a patient population of 2,300. Provided direct supervision to 12 subordinates, including international employees, ensuring compliance with training, standards, and directives.• Developed and implemented appointment call center procedures, handling 8,500 calls, booking 6,700 appointments, and entering 1,300 telephone consults. This led to a decrease in emergency room usage to less than 1% and achieved a 97% appointment access rate within the clinic.• Supervised the referral management center, establishing a consultation database and expediting 3,900 referrals, which increased the report received rate from 86% to 97%.• Coordinated four optometrist visits to a geographically separated unit, enhancing access for 132 patients and saving $55,000 in travel expenses and 11,000 travel hours. Show less

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  United States Air Force

  Mar 2014 - Sept 2019

  • Managed operations at the Military and Family Readiness Center to ensure services effectively met the needs of 1.3 million service members, Department of Defense civilians, and their families. Developed and delivered personalized readiness services for military personnel and their families before and after deployments.• Led the management of the largest center of its kind in the U.S. Air Force, overseeing 35 staff members, a $71,000 budget, and coordinating 13 core programs benefiting 90,000 military and civilian employees and their families.• Facilitated collaboration among three operational locations and 266 mission partners to raise awareness of deployment challenges and facilitate military-to-civilian transition through workshops and consultations totaling 104,000 hours annually.• Provided essential assistance to over 300 active-duty members facing hardships or legal issues by distributing emergency grants and loans totaling $310,000 per year. Show less • Deployed on short notice to lead the largest hospital communications center in Afghanistan. Managed communication of incoming attacks and casualties to hospital staff, coordinated necessary actions, and generated reports for the area of responsibility. Organized ground and air transportation for injured or wounded patients.• Implemented a new alerting system, revamped 12 emergency checklists, and established nine distribution groups, resulting in a 50% reduction in reaction time for 208 medical personnel.• Collaborated with seven key agencies and facilitated 510 patient care transfers within a response time of less than five minutes, contributing to an overall 98% survival rate.• Conducted 16 intelligence briefings and facilitated the issuance of 54 restricted area badges as the facility and security manager, enhancing the anti-terrorism posture for a $65 million hospital. Show less • Led a team of 165 employees, managing a budget of $7.5 million and $4.2 million in contracts to support 237,000 eligible patients. Supervised operations across 18 sections, including oversight of a $1.3 million patient travel budget and a patient advocate program spanning 128 family practice and specialty care clinics. Provided mentorship to foster professional skills and effectively allocated resources for career advancement among team members.• Spearheaded a digitization initiative by importing and conducting quality checks on 2,000 medical records, laying the groundwork for the transition to electronic health records across the U.S. Air Force.• Expedited urgent medical care approvals for three critically ill patients within 24 hours as the Secretarial Designee program manager. • Managed an 11-employee coding program, initiated the transition to ICD-10 coding for 108 physicians, and contributed to the hospital's business plan with a $5 million increase. Show less • Managed the largest medical records department in the U.S. Air Force, overseeing a team of 59 personnel and contracts totaling $389,000. Established policies and ensured continuity for the maintenance of 292,000 records, providing consultation services to six medical treatment facilities. Facilitated the creation of 39,000 electronic health records, ensuring accurate information for 233,000 eligible patients.• Orchestrated a medical records retirement initiative, archiving 150,000 charts and eliminating a three-year backlog, prompting a change in records management policy across the U.S. Air Force.• Directed an annual records audit, verifying and tracking 12,000 records, which expedited access to veteran affairs benefits and increased records availability by 9%.• Managed a $157,000 travel budget by assisting 48 individuals with the travel system, identifying and rectifying nine errors, resulting in $3,000 in savings for the U.S. Air Force. Show less • Managed internal budgeting, human resources, medical expense reporting, billing, collections, data analysis for data quality, and support agreements with external organizations. Developed life cycle strategies, oversaw inventory management, asset utilization, and capital planning, and prepared strategic budget submissions to Air Force corporate leadership for the medical treatment facility.• Led a team of 15 cost center managers and 22 departments, analyzing and consolidating fiscal year budget proposals to position the clinic for the execution of a $1 million budget.• Successfully resolved pay patient accounts by closing 2,000 billing records, eliminating a seven-year backlog, and securing $33,000 in reimbursements for the medical treatment facility.• Managed the performance appraisal program, ensuring complete packages were processed 10 days before the deadline without errors. This resulted in $4,500 being awarded for superior performance. Show less

  • Community Services Manager

    Jun 2017 - Sept 2019

  • Health Services Manager

    Sept 1999 - Sept 2019

  • Operations Center Manager

    Sept 2016 - Apr 2017

  • Senior Manager, TRICARE Operations & Patient Administration

    Oct 2015 - Sept 2016

  • Chief Supervisor, Medical Records Division

    Dec 2014 - Sept 2015

  • Resources Manager

    Mar 2014 - Nov 2014
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  University of the Incarnate Word

  Oct 2019 - Dec 2021

  Graduate Student
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  Project Transition USA

  Apr 2024 - now

  Member of "Project Transition USA" Group on LinkedIn ♦ Supporting Transitioning Military & Vets

  As a Veteran, I understand that making the military-to-civilian transition can be difficult. As part of this group, I provide training and assist transitioning military personnel on their journey to find civilian jobs. My goal is to help a fellow Veteran make the right connection, which, to me, can make all the difference in the world.Project Transition USA is dedicated to helping transitioning military veterans & their families find meaningful and rewarding civilian careers. All members of our LinkedIn group work together to utilize LinkedIn's powerful networking & job search technology to support this goal.In addition to managing this group, Project Transition USA was the first to conduct a LinkedIn Job Search Workshop on a U.S. military base (MacDill Air Force Base, Home of U.S. Central Command -- Nov. 16, 2012). They have been conducting free monthly workshops on MacDill ever since and plan to expand these trainings to every military base in the country.We invite you to show your support by participating in our group and hiring U.S. veterans at every opportunity!Join our group here: https://www.linkedin.com/groups/Project-Transition-USA-4842096/aboutTo learn more about Project Transition USA, visit: www.ProjectTransitionUSA.org Show less

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  National Asian Pacific American Women's Forum (NAPAWF)

  May 2024 - now

  Phone Banker

  ● Hold conversations with AAPI women on the phones about issues in the community, voting, and NAPAWF’s work and current campaigns, confidently answer questions, and move them to take action● Enter data meticulously and take detailed notes on conversations● Follow up with contacts, connect community members to appropriate resources, and elevate issues and questions to team members● Understand and is interested in reproductive rights and health, immigrant and racial justice, economic justice, and voter education and rights● Collaborate and communicate effectively within a remote team via email, messaging communications, and attend weekly virtual meetings● Consistently meet daily and weekly canvassing standards and goals for phone banking Show less