Efrain Uscanga Barradas

Experience

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  Telmex

  Aug 2018 - now

  Telecommunications Technician

  • Carries out tasks in external copper and fiber optic networks, including as locating and testing damage, making repairs, and assessing the extent of the problem.• Analyzes user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.• Develops expertise in communication systems cabling, circuitry and wiring through various projects for costumers of the company.• Diagnoses and resolves complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.• Reads blueprints and schematics to correctly place equipment and to coordinate the installation of new users and relocations of existing ones.• Assess the needs of businesses and individuals and offer recommendations for the best networking and data communications hardware and software to meet those requirements. Show less