Tiana Kenner

Experience

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  DePaul University

  Apr 2014 - Jan 2015

  Service Technician

  • Answer all incoming calls and in person inquiries• Request/Issue Student Ventra U-Passes• Take/Issue photo identification cards for new students, faculty, and staff. • Reset students/faculty/staff account passwords.

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  ACT

  Sept 2014 - Aug 2017

  Proctor/Room Supervisor

  • Check all students’ identification cards, tickets and take attendance.• Assign students to a seating chart.• Distribute and collect all ACT (no writing) booklets and answer sheets.• Give all instructions for the ACT (NW) per the Supervisor manual.• Supervise while the test is being administered.

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  GrubHub Inc.

  Dec 2014 - Jun 2015

  Account Specialist

  • Support a high volume of customer contacts through e-mail, chat, and social media as well as inbound and outbound calls.• Assist our restaurant partners in confirming, delivering and adjusting orders.• Perform real-time updates to restaurant account settings and document any actions taken.• Partner with Marketing, Technology and other Care teams in an effort to resolve all diner and restaurant questions and ensure customer satisfaction.

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  Game Seven Staffing LLC.

  Jun 2015 - Aug 2015

  Brand Ambassador

  • Assist in creating and installing marketing displays and ensuring that brand advertising material is placed in a strategic manner• Develop and maintain strong communication with buying offices and customers• Conduct product training and handle inventory preparation initiatives

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  Uber

  Aug 2015 - Mar 2017

  Investigations Specialist

  • Recognized issues and independently responded by contribution to the Urgent Support Logic & Investigations policy development and training along with management.• Be a subject matter expert on processes and provide informal coaching and mentoring to newly trained Incident Response Team CSRs.• Recognize, identify and investigate concerning feedback and business critical events from riders and partners, record findings, triage, and escalate these issues to regional managers and stakeholders for analyzation.• Establish brand awareness among new users and establish long lasting connections with previous riders and partners by providing exceptional support via email, chat, and phone.• Strong knowledge of Google Drive, Mac Software, various case management systems (Zendesk, Docusign, SmartSheets, etc.), and interpreting SQL. Show less

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  Chicago Public Schools

  Oct 2015 - Mar 2016

  Assistant to the Dean

  • Assist with event planning and implementation. • Perform work related errands.• Fax, scan, and copy documents.• Maintain office filing and storage systems.• Update and maintain databases.

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  Google

  Mar 2017 - Apr 2017

  Contract Field Operations Associate

  • Tested and deployed technologies to help improve Google Maps user location accuracy.• Identified recurring software issues resulting in a 25% increase in productivity nationwide.• Classified misidentified target locations to eliminate a 5% waste in associates travel time.

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  Amerigo Education

  May 2017 - Sept 2017

  Executive Team Assistant & Office Catalyst

  Administrative SupportSupporting the Executive Team including, but not limited to:• Travel management• Expense reporting• Calendar management• Inbox management• Board and management meeting logistics and preparation• Preparing presentations for the Executive TeamOffice Management • Being the face of the office to internal and external employees and visitors• Responsible for overall day to day operational functions of the office• Designing and implementing office policies and procedures to manage the needs of the business• Managing the conference and meeting rooms, including managing the ordering and inventory of supplies• Establishing and managing business partner relationships to support the Support Office operations (i.e. office supplies providers, overnight package services, teleconference and web meeting services, IT support, etc.)• Planning for Amerigo team events• Other duties as assigned Show less

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  Computer Projects of Illinois

  Mar 2018 - May 2018

  Contract Administrative Assistant

  • Reviewed, analyzed, and summarized legal documents including contracts, spreadsheets, and financial documents.• Collaborate extensively with accountant during preliminary and year-end audit processes.• Being the face of the office to internal and external employees and visitors.• Establishing and managing business partner relationships to support office operations.• Maintain a pulse on the office’s organizational health and controlling the environment to ensure its alignment with our organizational values and standards. Show less

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  Spheres Leadership Coaching and Consulting

  May 2018 - Jul 2018

  Contract Administrative Assistant
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  Kemper

  Aug 2018 - Aug 2018

  Contract Administrative Assistant
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  Yelp

  Sept 2018 - Jan 2020

  Account Executive

  • Educated, consulted, strategized, and successfully sold Yelp advertising programs through a high volume of outbound sales calls.• Owned and managed a pipeline of clients in a myriad of industries. • Built expertise in marketing solutions and adapt product recommendations to suit specific client needs for online advertising. • Consistently made more than 80 dials and 1.5 hours of talk time per day, averaging 20 pitches a month.• Utilized accumulated skill set to identify opportunities, overcome objections, and build relationships with key decision makers to increase brand awareness.• Developed and delivered powerful presentation for B2B sales.• Implemented exceptional negotiation and closing skills. Show less

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  Service Payment Plan, Inc.

  Feb 2020 - Nov 2020

  A/R Dealer Specialist

  • Used bi-weekly priority collection list, monthly aging, follow up comments, made collection calls to dealers who are delinquent. Arranged and followed up on payment schedules or worked with dealers to resolve issues preventing payment. • Processed, collected, printed and mailed accounts receivable statements daily and distribution of invoices to dealerships.• Planned the manner in which account structures should be developed or modified.

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  Archdiocese of Chicago

  Nov 2021 - now

  Business Manager
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  The Resume Plug

  Nov 2021 - now

  Co-Founder and CEO
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  John Paul II Newman Center - University of Illinois, Chicago

  Mar 2023 - now

  Bookkeeper