Meghan Hilbruner

Experience

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  Gold's Gym

  Dec 2008 - Jun 2009

  Kids Club Assistant

  Supervised the children keeping them busy with games and activitiesWorked with parents to insure the safest and friendliest environment for the childrenKept the Kids Club area clean and organized

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  Roanoke College

  Sept 2010 - May 2014

  Managed a team of 33 student workers. Had a duel role as a computer technician. Installed, diagnosed, repaired, and maintained information technology infrastructure including, but not limited to workstations, mobile devices, printers, copiers, scanners, fax machines, VOIP, video conferencing, AV equipment, tape backup systems, and networking equipment. Document resolutions for future reference maintaining a growing and evolving in-house Knowledge database. Fielded incoming requests to the Service Desk via telephone and e-mail to ensure courteous, timely and effective resolution of end user issues. Documented all pertinent end user identification information, including name, department, contact information and nature of problem or issue. Update Helpdesk system as required.Built rapport and elicit problem details from service desk customers.Applied diagnostic utilities to aid in troubleshooting.Performed hands-on fixes at the helpdesk level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Tested fixes to ensure problem has been adequately resolved. Performed post-resolution follow ups to help requests.Performed preventative maintenance. Assisted in the development online searchable knowledge base for end users.Reinforced service level agreement to manage end-user expectations. Show less

  • Helpdesk Team Leader

    Aug 2011 - May 2014

  • Fundraiser

    Sept 2010 - Oct 2011
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  Software Techniques, Inc

  Sept 2012 - Sept 2013

  Technical and Copy Writer

  Wrote creative blog pieces for their websites. Used SEO search techniques to create positive results.Created innovative ways to attract customers.Created phrases for marketing pieces.Worked remotely from the office allowing for learning self-motivation and time management skills.

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  The Salem Museum and Historical Society

  Sept 2013 - Dec 2013

  Intern

  Helped create and implement Museum events.Maintained collections and accessed new items into the collection and database. Implemented in-museum exhibits and initiatives.

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  Delhaize Group

  Jul 2014 - Nov 2014

  Sales Associate

  Provided prompt, accurate and friendly serviceMaximized sales through excellent customer serviceMaintained the Delhaize brand

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  LEO Government Consulting, LLC

  Nov 2014 - May 2015

  Technical Proposal Writer

  Wrote, proofread and researched Government Proposals.Read and responded to Federal Government RFPs.Wrote compliant and customer based written sections including win strategies and feedback from multiple authors.Coordinated team members, contractors, and subject matter experts.Insured that proposals meet all quality requirements of the RFP and maintained version histories of proposals, RFPS, forms, resumes, et al.Wrote 3/6ths of the SWMS Group B proposal for one of the current Group B awardees. Show less

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  Chenega Technical Innovations, LLC

  May 2015 - now

  Reviews and maintains contract pipelineFinds and tracks opportunitiesMeets with or communicates with Government personnelSets up meetings between management, operations teams, SMEs and Government personnelTracks and responds to RFIs and Sources SoughtsFollow CTI's BD process and work with Vice President of BD to tailor the process to each specific opportunityPerform research gathering intelligence for opportunities, government agencies, or competitionPrepares Proposal Schedules, Proposal Outlines, Compliance Matrices, Data calls (Gap Analysis Matrices, etc)Prepare and Deliver proposal volumes, plans and specificationsManage proposals teams throughout proposal processBrief teams on the proposal processLead proposal solution sessionsWorks in concert with corporate and higher level management to ensure we meet all process gatesPresents bid review materialsLeads internal bid review meetingsEnsure proposal compliance with RFP requirements in all proposals volumesWrites proposal sections including past performanceResponds to data calls for subcontractor efforts including past performancesCoordinates internal and external input for proposalsManages multiple opportunities simultaneouslyManages Business Development Sharepoint Site Show less

  • Business Development Coordinator

    Oct 2019 - now

  • Business Development Analyst

    Jan 2017 - now

  • Quality Engineer / MTS Operations Support

    Oct 2015 - Dec 2016

  • Technical Writer / ENFIRE Operations Support

    May 2015 - Oct 2015
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  Chenega Technical Innovations

  Apr 2016 - Sept 2016

  Interim Quality Engineer / ENFIRE Support Operations
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  Chenega Technical Innovations, LLC and Chronos Operations, LLC

  Oct 2020 - now

  Business Development Manager

  Chenega Technical Innovations is always looking to talk about Federal and Commercial opportunities in IT; Audiovisual/VTC; Geospatial/GIS; Warehousing and Logistics; and more. Message me today to set up a time to talk.

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  Chronos Operations

  Nov 2023 - now

  Director of Business Development

  Chronos Operations, LLC is an IT services provider to Federal and Commercial customer base. We provide:- Database/data pipeline/data warehousing/lake services - Data analytics including quality improvement data analytic support, decision driving data analytics data visualization - Application Development including web apps and website support, modernization, survey creation, experience in oracle and sql, DevSecOps and Agile, low-code/no-code, and more. - Geospatial Support including Geospatial Data Quality Control, Geospatial Database Support, Geospatial Application Development and Support. - Engineering and Systems Engineering and Technical Support Chronos Operations is an 8(a) certified, Small Disadvantaged Business and a wholly owned subsidiary of Chenega Corporation (the 3rd largest Alaska Native owned Corporation – ANC)Chenega’s mission is to achieve sustainable growth in our business to support shareholders in their journey to economic self-sufficiency, actively manage their lands, and uphold their cultural traditions and values. Chenega’s mission benefits the Chenega Villagers directly through economic, cultural preservation and education programs and efforts. Show less