Monica Zanini

Experience

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  V.M. TRASPORTI SRL

  Jan 2007 - Nov 2013

  Account Manager

  Establishing long-term customer relationships through prompt and courteous serviceCommunicating emergencies, delays due to weather and carrier schedule changes to customers and supervisorsMaintaining integrity of general ledger, including the chart of accountsCoordinating quarterly business reviews alongside managementDrafting budgets, monitoring warehouse costs and reducing expenses when possibleReporting carrier-performance metrics and monthly costs reports to executive team Show less

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  Bottonificio Pivot S.r.l.

  Nov 2013 - Jun 2015

  Account Manager

  Answering customer questions regarding merchandise and pricingContacting customers to follow up on purchases, suggest newmerchandise, and inform them about promotions and upcoming eventManaging orders and administering delivery documents, processing monthly invoicesOverseeing bills and payments

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  AuPairWorld

  Aug 2015 - Aug 2015

  Aupair
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  Sliced Innovation Star Limited Ltd

  Jun 2016 - Aug 2016

  Chef
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  Amazon

  Sept 2016 - Mar 2020

  Mentoring and Supporting Training of new hires in partner sitesOrganising Huddles for my Team, communicating weekly updates and escalating procedure issues Overachieving performance goals and monthly metricsProviding Dedicate Support to Brand OwnersInvestigating and resolving enquirers and complaints in a timely and empathetic manner Overachieving performance goals and monthly metricsInvestigating and resolving customer enquiries and complaints in a timely and empathetic manner

  • Technical Account Manager IT/UK

    Sept 2017 - Mar 2020

  • Amazon Seller Support Associate IT/UK

    Sept 2016 - Sept 2017
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  Eli Lilly and Company

  Mar 2020 - now

  Trouble shooting and supporting day to day technical and process issues with the Team.Audit quality for the Team and conduct coaching with Team members.Support groups with complex questions, and escalate those cases that need further support.Ensure effective implementation and maintenance of new process steps.Understanding and monitor all processes completed by the team and escalate any gaps or audit risks for review to all the relevant stakeholders.Assist in testing upgrades and new system functionality.Support the HR Solutions Operations Team with assigned specialized projects or tasks. Show less

  • Senior Associate - Global HR Solutions

    Mar 2023 - now

  • HRS Operations Analyst

    Jan 2022 - Jul 2023

  • Human Resources Interaction Specialist

    Mar 2020 - Jan 2022