Crystal Kohanke, MS, SHRM-CP, Certified Coach

Experience

• 

  Action Telcom, Inc

  Jan 1992 - Jan 1995

  Human Resources Manager/Accountant

  Maintained accounts payables for Action Telcom and all financial books/records for three other businesses. Developed and managed the Human Resources function for 100 employees in 5 locations.

• 

  Miller Curtain Co., Inc

  Apr 1995 - Feb 1999

  Human Resources Manager

  • Oversaw a team of approximately 15 professional and non exempt positions to include performance efficiency tracking for the manufacturing employee. • Led all HR activities to include compliance, employee relations and recruiting & selection for the 1500 employees of the largest manufacturer in San Antonio at the time.

• 

  WellMed Medical Management

  Jan 1999 - Apr 1999

  Human Resources Director

  Responsible for tactical management of the Human Resources function for 100 medical and professional employees in 10 locations and 3 states. Supervisory responsibility for a staff of 1 professional associate

• 

  Checks In The Mail

  Jan 1999 - Jan 2001

  Manager, Human Resources

  • Led human resources initiatives for 300 employees.• Implemented and developed recruiting & retention strategies for high turnover call center and manufacturing positions resulting in reduced turnover by 30%.

• 

  Clarke American

  May 2001 - Aug 2007

  • Increased scope and responsibility as Director to include people strategies for 1200 call center employees and other client and customer-facing organizations of the business. • Increased scope of responsibility as Sr. Manager to include sales and marketing.• Developed and deployed sales competencies. Aligned competencies with hiring practices, performance management and bonus plans. • Created the first generalist business partner function for the organization.• Aligned people strategies to business needs• Developed career paths, leadership development and recruiting strategies for key corporate processes to include Information Technology, Finance, Legal and other support organizations.

  • Assistant Vice President, Human Resources

    Aug 2006 - Aug 2007

  • Director, Human Resources

    May 2003 - Aug 2006

  • Sr. Human Resources Manager

    May 2001 - May 2003
• 

  Harland Clarke

  Aug 2007 - Nov 2011

  Executive Leadership Team member at the Holding Corp. level; aligning HR practices across 7000 Employees, 3 companies, 5 divisions and multiple brands in disparate industries with strategic goals and objectives. Led HR processes in both private and publicly traded organizations. • Led all HR initiatives for 5000 manufacturing, call center and professional employees.• Implemented retention and engagement strategies as the business downsized, resulting in a 16% overall turnover rate while maintaining employee satisfaction.• Led the learning & development initiatives for the business to include succession planning and talent & leadership development. • Directed people strategies for the high growth divisions of the organization.

  • SVP, Human Resources

    Mar 2010 - Nov 2011

  • Vice President Human Resources Process

    Apr 2009 - Mar 2010

  • Vice President, Human Resources

    Aug 2007 - Apr 2009
• 

  CHRISTUS Health

  Dec 2011 - Feb 2021

  HR leader for South Texas; comprised of 3 CHRISTUS Health ministries (Spohn, Santa Rosa Health System and The Children’s Hospital of San Antonio). Responsibilities include 11 adult acute care facilities, 1 freestanding Children’s Hospital, Children’s Physician offices and clinics; approximately 8,000 CHRISTUS Health employees.

  • Group Vice President Human Resources

    Aug 2015 - Feb 2021

  • Vice President, Human Resources

    Dec 2011 - Aug 2015
• 

  Arkansas Children's

  Feb 2021 - now

  SVP & Chief People Officer