Becky Moyle

Experience

• 

  GAME Digital

  Apr 2001 - Oct 2011

  I was in a Customer facing advisory role within a small but busy Contact Centre, providing first point of contact resolution to Customer enquiries, liaising between customers, internal departments and the stores. This requires a high level of communication skills, when answering phone when we get enquires about the Reward Card Scheme, Mail Order, Web enquiries, product enquiries and store enquiries which require tickets being created for other departments to respond or for internal department use and handling customer issues.Christmas 2009 I was made team leader of helpdesk, which involved looking after a team of 6. Jobs included creating lunch rotas, being first point of contact for any issues within the stores, processing gift cards, TCR requests and file all complaint letters, also processing all tickets on the helpdesk system.I help with the introduction of the new ticket system.I also help the Gamestation integrated with GAME’s tilling system. Show less Responsible for the day-to-day store management in accordance with overall company policy to improve commercial performance by increasing turnover, maximising profitability through effective planning, promotional implementation, communication and cost control• Outperformed store operating profit targets through effective inventory management and cost control. • Controlled store shrink within company KPI of 1.5% of total net revenue.• Consistently grew YOY operating profit from a negative position over four years. Delivered a 30% flow through (SOP % of TNR) on declining revenues against target of 20%.• Recruited, managed and motivated a team by implementing performance reviews to engage, challenge and develop team. Show less

  • Customer Service

    Jun 2008 - Oct 2011

  • Deputy Manager

    Apr 2001 - Jun 2008
• 

  GAME Digital

  Jul 2012 - Feb 2020

  • Product management: set-up, attributes maintenance, mapping, descriptions & managing the SOA and Promotions processes • Review, improve and document all processes to support more accurate, efficient and controlled product data management • Helping to test and implement the new SOA solution. To help highlight further opportunities for system improvements to drive business benefit • I have develop a strong working relationship with commercial teams• Help training and coaching to all team members to ensure that there is adequate multi-skilled and flexible capacity to manage peak workload Show less I support multiple departments within business, from creating and maintain sku’s, creating SOA and promos in JDA/AS400 to answering store enquires in regards to stock levels and marketing issues. I also process company wide price changes and place purchase orders through JDA.• Responsible for maintaining and keeping up to date of records of all new products created within central systems and communicating this information to other departments.• Tracking company deposit and Day 1 sales for new titles to various departments.• Responsible for creating, maintaining, testing and authorising promotions, creating reports and tracking the performance of promotions and feeding this information back to the business. I’m currently involved with projects to streamline and simplify the following areas of the business with regards to product creation\maintenance, SOA and promo processes. Show less

  • Senior Master Data Administrator

    Feb 2016 - Feb 2020

  • GAMEtronics Assistant

    Jan 2015 - Feb 2016

  • Cental Support Administrator / Product Admin

    Jul 2012 - Jan 2015
• 

  Kingfisher plc

  Feb 2020 - Jul 2021

  Central Product Data Specialist

  •Responsible for the input, maintenance and quality control of product data within SAP ensuring it’s accurate and delivered within the defined SLA•Collaborate cross functionally with stakeholders, to support the delivery of range changes and trading plans

• 

  CooperVision

  Jul 2021 - Sept 2021

  Master Data/Packaging Change Lead

  This role is responsible for the set-up and maintenance of the master data in the ERP systems and other supporting systems of material masters, advanced planning systems, future master data management systems, etc. This role is also responsible for the packaging change activities within the supply chain supporting new product launches and packaging update activities

• 

  Kingfisher plc

  Sept 2021 - now

  Product Assistant