Julia Duncan

Experience

• 

  Professional Jeweler Magazine

  Jun 2000 - Nov 2001

  Web Developer and Technology Writer

  Responsible for day-to-day operation of the Professional Jeweler magazine website, www.ProfessionalJeweler.com. Wrote daily industry news, weekly feature articles, and breaking news reports for the website. Wrote technology articles for the magazine and e-business articles for yearly “Web Guide” supplement. Designed custom graphics and Web pages, and managed mass email strategy and implementation.

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  Lewis & Clark College

  Jan 2002 - Jan 2007

  Managed all aspects of Lewis & Clark College’s website, www.lclark.edu, including the development of custom web applications, appearance, design of micro-websites for marketing initiatives, and content management. Implemented bug tracking, code management, and server security. Conducted usability and accessibility studies. Provided leadership on emerging technology, developed annual website goals and roadmap of projects, and supervised the day-to-day operation of the website. Managed the website for Lewis & Clark Law School. Created and maintained official law school web pages, developed information architecture, and wrote content. Trained clients to develop and maintain effective websites using the content management system. Developed custom web applications and databases to solve problems for current students. Programmed in Perl, Python, and Javascript.

  • Director of New Media

    Jan 2004 - Jan 2007

  • Web Developer for Law School

    Jan 2002 - Jan 2004
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  CNET Networks

  Jan 2007 - Jan 2008

  Product Manager

  Planned product strategy and led daily operations of Mac and iPhone web services for three websites with a combined membership of over 1 million users. Represented the voice and needs of customers in planning new features. Created product roadmaps, developed communications and marketing strategies, tracked metrics, and reported on progress towards meeting revenue and company goals. Served as product owner for Sprint planning and daily scrums, wrote user stories, and translated business requirements into engineering deliverables. Show less

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  Multnomah County

  Jul 2008 - Apr 2011

  County Web Manager

  Led a website redesign and enterprise content management system transition for 65 departments and agencies. It resulted in faster responding websites, less downtime, easier content management for staff, increased site usage, and over $1.5 million in cost savings annually.Prioritized web services requests from across all county departments. Managed the work of the content, engineering, and QA teams using Agile methodologies. Translated ideas and requests to engineering deliverables, and wrote specifications for CMS features and web applications. Coordinated all launches and releases. Show less

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  Concrete CMS

  Dec 2011 - Mar 2014

  Managed staff and business operations for Concrete CMS, including ecommerce sales, customer support, software project management, and business communication. Served as lead project manager for all projects. Prioritized work, managed relationships with large and small clients, and managed projects on tight timelines. Managed Customer Support, Professional Services, E-commerce, and Community Engagement. Prioritized, assigned, and oversaw all incoming work consisting of large and small professional services projects, customer support requests, Concrete CMS add-on development, and concrete5.org ongoing development. Implemented project management and quality assurance tools and techniques, increasing quality and productivity. Supervised a team of 8, as well as interns and contractors.

  • Chief Operating Officer

    Jul 2013 - Mar 2014

  • Delivery Manager

    Dec 2011 - Jun 2013
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  Airship

  Jun 2014 - Sept 2023

  Managed a team of 4 program managers in the US and EU in a fast paced Technology startup organization. Led multiple complex software projects at a time with multiple teams involving web user interfaces, mobile apps, and data analysis and visualization. Worked closely with teams from planning to delivery. Managed risk, addressed blockers, anticipated bottlenecks, led meetings, and communicated effectively to ensure a smooth development process and predictable timely release. Drove conversations regarding budget, resources, and timelines, and communicated outcomes. Built roadmaps, developed and tracked KPIs and OKRs, and streamlined project status reporting and release management. Collaborated with product, design, and engineering to implement agile software development processes, and worked with QA to improve test processes and deliver higher quality releases. Drove execution of cross-organizational technical projects with broad impact, building relationships and partnering throughout the company. Coordinated dependencies across the company while leading daily software development. Show less Led multiple cross-functional projects and special initiatives at a time, including SMS, Email, Ecommerce, Data, and Mobile. Led engineering teams through the software development life cycle (SDLC) using Agile methodologies. Drove project execution: wrote and maintained project plans, led meetings, solved problems, managed risk and dependencies, tracked progress against goals and timelines, and communicated with stakeholders. Helped teams break down complex problems into tasks. Built data-driven dashboards for project status and success metrics. Ensured team alignment on scope, goals, visual and technical design, and acceptance criteria.Assessed trade-offs to balance business needs and technical constraints, and refined project scope to deliver the best possible product on schedule. Show less

  • Senior Manager, Program Management

    Apr 2021 - Sept 2023

  • Staff Program Manager

    Jun 2014 - Mar 2021
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  Freelance

  Oct 2023 - May 2024

  Program Management Consultant
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  Ford Motor Company

  May 2024 - now

  Staff Technical Program Manager