Tyler Harrell, CAPM

Experience

• 

  Chick-fil-A Restaurants

  Oct 2015 - May 2020

  Team Leader

  Set the overall vision for the organization and focused on team buy-in to this vision. Set expectations and goals for our team daily, weekly, and monthly and followed up after each period. Measured customer success by analyzing metrics, then reported to the executive team. Evaluated employee performance quarterly and coached, and trained daily, increasing the quality of work and employee retention. Managed ~15-30 employees daily and a team consisting of ~80 employees. Monitored business metrics such as speed, customer relations, and performed training and processadjustments as needed.Reduce waste by implementing Lean process, such as inventory placement, reorganization of employeeduties, production of product, leading to a 10% decrease in customer fulfillment time. Developed a procurement plan to autonomously order through a supplier, saving $5,000 a year insupplies and labor. Performed administrative functions such as the collection of sales, depositing funds, and proposals. Developed a systematic plan for training new employees to track and further develop their potential. Show less

• 

  Chick-fil-A Restaurants

  Aug 2020 - Jun 2021

  Leader
• 

  Aerotek

  Feb 2021 - Aug 2021

  Mortgage Support Assistant

  Contracted through Aerotek to serve Navy Federal Credit Union

• 

  Navy Federal Credit Union

  Aug 2021 - now

   Originated residential mortgage transactions across all states.  Specialized in self-employed borrowers' transactions.

  • Supervisor, Mortgage Origination

    Oct 2022 - now

  • Mortgage Loan Officer I/II

    Aug 2021 - Oct 2022