Jade Richardson

Experience

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  Macy's credit cstomer service

  Oct 2010 - Jan 2014

  Chat Agent

  Assist customers with placing online orders, reviewing orders and tracking orders. Help create online accounts and wedding registries. Customer service and credit card assistance.

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  MOHELA

  Feb 2014 - Oct 2015

  Defaulted Aversion Specialist

  Assisted borrowers with prevention on defaulting on student loans. Processed loan applications and customers service. Student loan financial adviser.

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  Anheuser-Busch Employees' Credit Union and Divisions

  Aug 2015 - Jan 2018

  Call Center Representative

  Assist members with daily account questions and understanding transactions on their accounts. Complete loan application with members, help mbrs with online access and assist with training new hires..

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  American Express

  Oct 2018 - now

  Lead

  -Support and assist Currents, low & high balance collections, Segment A and Payme program teamson daily calls to Find root causes by using consultative conversation and providing an appropriate solution by partnering with our card members. -Coaching peers through calls and providing detail information through use of the Colleague Help Center. -Assist with escalation calls, making sure customers are supported and provided with detail information with maintaining account and reassuring spend on accounts. -Analyzing accounts for approving spend capabilities and fee waivers. -Speech Minor: Call listening to providing detail information that obtain throughout the call to assist customers and coaching experiencing to peers when needed. -Lodge complaint cases and CLIC cases for calls. -Review accounts with failed enrollment of short and long term financial relief Program -Create CLIC case to back office of FRP to help with FRP errors, defaults, and enrollments. Deliver outstanding customers service with thorough account details. Review accounts to make sure available spend for daily usages on account of $30K plus, open up spend, remove holds on accounts that prevents spend, review balances, payments, bank verification, discuss payment options, setting card holders up for success and most importantly creating payers.Assist with travel booking all over the world. Ensuring card holders have a world class experience and a life time memories. Show less