Aju Puthusseril

Experience

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  Sutherland Global Services

  Sept 2008 - Jul 2009

  Technical Support

  Provide technical assistance to users and resolve product issuesTroubleshoot network and firewall related issues remotelyDocument customer issues and resolution in CRMMaintain 100% customer satisfactionShare process updates to team in weekly training sessions

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  Millennium InfoLogic

  Jul 2009 - Sept 2016

  Acquire process knowledge from client and train team to handle business processRun reports from ERP database to ensure integrity of dataImplement effective cross-check measures to ensure zero error tolerance and ensure on-time delivery of outputAssist web development team to design/test new order fulfillment portal. Gave input to add enhancements as part of continuous improvement initiative Build prospective lead list from web and online directories for promotion and product launch.Administer Zoho CRM and CRM linked email campaign tools like Constant ContactConduct research through data gathered online such as demography, buying habits, sales historyForecast and track sales trend and prepare graphical projection

  • Business Analyst

    Apr 2012 - Sept 2016

  • Data Analyst

    Jul 2009 - Apr 2012
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  Millennium Mat Company

  Feb 2017 - Jun 2018

  Technical Support Specialist

  Intercept system issues related to ERP System/support sites determining cause of the issue and solving in an expeditious manner or reporting issue to development team if determined the need to be handled at that levelMonitor Spiceworks helpdesk ticketing system to support users at all levels throughout the organization, including reported issues from customersProvide feedback of problem resolution, status of resolution and ETA of resolution to the user reported the issue, collaborate with development team on TrelloBoardEstablish patterns of reoccurring issues and provide input to development teams help identify root causeCheck and fix failed records in integration module from support websites/EDI system to ERPSet up new users and screens in ERP system and support websitesHandle ERP Month End Procedures and other scheduled eventsCreate custom Crystal Reports for end user Show less

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  Serrala

  Jun 2018 - now

  Senior Application Analyst (SAP)