Dakota Young

Experience

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  Xanterra Parks & Resorts

  Apr 2012 - Nov 2016

  Maximized sales and controlling expenses, with objective of exceeding budgeted net margins.Maintained daily manager log, actively participated in all company sustainability programs, and promoted other employees to engage in sustainability programs.Evaluated procedures and property for potential hazards in which company may be held liable, monitor fire safety training programs, and provide suggestions to reduce company risk.Actively assisted Corporate, GM, AGM, Controller, & NPS with special requests and projects Show less Oversight of 215 campground sites and 40 cabins. Departments include laundry, housekeeping, registration, and campground maintenance.Supervised operations and departments at Mazama Village: Laundry, housekeeping, cabins, and campground; and had direct oversight of 40 cabins and 215 tent/RV camping sites.Created organizational format for campground guests to leave notes for other joining members of their party. Created method to show late arrival guests campsites maybe still unoccupied to aid at night. Show less

  • Mazama Village Location Manager and Rim Village Location Manager

    Apr 2014 - Nov 2016

  • Location Manager

    Apr 2015 - Oct 2016

  • Lodge Manager

    Aug 2014 - Oct 2016

  • Mazama Village Assistant Lodging Manager

    May 2014 - Oct 2014

  • Server, Front Desk, Night Auditor

    Apr 2012 - Apr 2014
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  Brian Head Resort

  Nov 2014 - Jan 2015

  Assistant Food and Beverage Manager

  *Winter contract between my 2014 & 2015 Crater Lake seasonal contract(s)Responsible for leading record-breaking sales effort, achieving $325,000 in food and beverage revenue in three-month winter season.Scheduled and oversaw two kitchens, two restaurants, one bar, and one warehouse.

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  Delaware North

  Apr 2017 - Mar 2018

  Desert View Area Manager

  Retail Director, overseeing expansion of retail sales in three newly-renovated retails operations.Increased sales over 8-month period through various retail merchandising techniques.TAIT-AB/C certified to fully operate full-service gas station on-site.Food and Beverage Director, opening two new food service operations. COGS successfully under forecasted plan by 10% under budget for over 8 consecutive months. Successfully opened new “tower deli” inside existing Desert View marketImplemented new training policies; established new core menu with NPS approval, as well as met all NPS dietary guidelines; designed and established new inventory tracking systems; set par levels for food and paper products for both summer and winter seasons; and trained new staff and F&B supervisors on new design for flow of service.Designed both digital menus in FOH, implemented new running food costs (RFC) files, new theoretical food cost and waste log files; put in-place temp charts, heating and cooling logs, cleaning logs, opening and closing duties lists, cleaning policy and procedures.Implemented new Halo POS systems, as well as designed touchscreen menus online with Vivonet support. Show less

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  Oliphant Golf

  Apr 2018 - Nov 2018

  Director Of Food And Beverage

  Hired and trained FOH employees – Created POS user manuals, customer service training packets, proper F&B service standards documents, and opening/closing duties checklists.Designed, implemented, and trained staff on restaurant food and wine/cocktail menus for bars.Responsible for EOM bar inventory, weekly ordering management, and reporting with vendors. Event Coordinator/Wedding Planner: BEOs, food ordering, client meetings and communications, setting-up to planning to layout, and design to execution and tear down, as well as accounts payable and gratuity distribution. Also worked additional 40+ hours a week for first three months in addition to F&B Director position responsibilities. Show less

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  Yogi Bears Jellystone Park-Caledonia

  Mar 2019 - now

  Guest Experience Manager

  Redesigned laser tag program, and effectively repair and maintain fleet during peak season.Implemented remote-control cars (RC) program, including both rentals and sales components. Planned, designed, and implemented original point-of-sale (POS) system for Wibit, new Bear Paw Beach, and Adventure Island Beach Resort uses, saving $30,000 and not needing new POS.Created spreadsheets to track labor, revenue, daily comp, discounts, and promotions redeemed. Created schedules that provided optimum coverage for safety of guests, while also maintaining labor budget that was under 50% of estimated forecasted budgeted labor.Brought to life, designed, and continually update new website www.bearpawbeach.com.Repaired, cleaned, maintained, and safely stored $250,000 giant inflatable obstacle course known as WIBIT (size XL - largest in US). Always maximized revenues for beach and WIBIT operations, and cut labor while on-site and delegated assignments to several leads. Implemented work chat app to stay connected to staff while on/off site, becoming always accessible to staff for both emergencies and non-emergencies.Created wedding and banquet pricing packets for new banquet hall facility. Show less

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  YOGI BEAR JELLYSTONE PARK

  Mar 2019 - now

  Wedding Coordinator