Ahmed Sallam

Experience

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  Hilton

  Sept 2010 - Dec 2011

  Front desk
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  Rotana Hotel Management Corporation PJSC

  Jan 2012 - May 2013

  Reservation Agent

  Processes reservations by mail, telephone, fax, etc. Processes reservations for travel agents. Creates and maintains reservation by date of arrival Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Processes advance deposits on reservations. Helps develop room revenue and occupancy forecasts. Prepares expected arrival list for front office use. Monitors advances deposit requirements. Handles daily correspondence. Responds to inquiries and makes reservations as needed. Makes sure that files are kept up to date. Handling the Online channel OTA Rates ,Availability, Ranking, Conversion).Dealing with the management and operation of hotels Opera PMS . Show less

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  Al Rawda For Hotels

  Jun 2013 - Feb 2015

  Assistant Reservation Manager

  Review reservation booked daily Review arrival report daily. Responsible for training staff.Responsible for implementation of policies and procedures Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis. Monitoring Telephone Manner and general performance of reservations staff daily. Review room blocking for Long Stay. Suites and special group request. Maintain cordial relations with commercial clients. Bring to the attention Front Office when the hotel availability status be changed and prepare for necessary action. Responsible for work scheduleTeam development by guiding and directing the Reservations and Front Office team to ensure the consistency of company standards, procedures and a high level of performance and service delivery with reservation enquiry handling Aware of the rate structures at the Hotel and support the Revenue Manager with rate management on all distribution ensuring rate parity is achieved Completing daily, weekly and monthly departmental reports Supporting the reservations coordinator to ensure all inquiries responded , rate checks complete and prepayments received Set and review departmental objectives with members of the Reservations team, and provide continuous feedback through performance reviews Ensuring five star service is provided with customer satisfaction checked Member of the Duty Management team ensuring total responsibility for the Hotel Show less

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  Mövenpick Hotels & Resorts

  May 2015 - Jul 2015

  Sales Executive

  Responsible for Hotel and Local Reservations and Travel agent Reservations. Allocate daily tasks to Reservations staff. Review reservation booked daily. Review arrival report daily. Responsible for training staff. Responsible for implementation of policies and procedures. Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis. Monitoring Telephone Manner and general performance of reservations staff daily. Review room blocking for Long Stay. Suites and special group request. Maintain cordial relations with commercial clients. Show less

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  Mövenpick Hotels & Resorts & Fast Aviation

  Jul 2015 - Apr 2017

  Assistant Sales Manager

  Achieve growth and hit sales targets by successfully managing the sales teamDesign and implement a strategic business plan that expands company’s customer base and ensure it’s strong presenceOwn recruiting, objectives setting, coaching and performance monitoring of sales representativesBuild and promote strong, long-lasting customer relationships by partnering with them and understanding their needsPresent sales, revenue and expenses reports and realistic forecasts to the management teamIdentify emerging markets and market shifts while being fully aware of new products and competition status Show less

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  Raffles Point

  Apr 2017 - Feb 2020

  Senior Sales Manager

  Support Raffles Point Travel & Tourism strategy for hotel availability and supply within MENA.- Promote the Raffles Point brand name and its reservation services to agents, also by visiting agents located in specific geographic areas of the region.- Responsible for area coverage- Inform Agents and advise on allotment, availability and supply- Rate checks and competitor checks- Providing Agents with information and advice by meetings and emails, including follow-ups- Follow up on cancellations and evaluations- Support Agents with regards to our reservation system- Achieved sales worth AED 5 million for leisure products by applying cross selling and up selling strategy. Sold products like hotels and holiday packages Show less

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  Tripesta Travel

  Jan 2021 - Jul 2023

  Account Manager

  I am in charge for the revenue growth of the assigned market. Responsibilities: deliver superior consulting services, marketing and sales opportunities, meet revenue and acquisition goals for market through management of inventory, rates and supplier relations and negotiation of best inventory and rates on market, evaluate market trends and competitor activity and provides analysis and recommendations to management.